Technical Support Specialist II
4 weeks ago
We are seeking a skilled Technical Support Specialist to join our team at Elsevier. As a Technical Support Specialist, you will be responsible for providing technical assistance to our customers and resolving technical issues in a timely and efficient manner.
Key Responsibilities:
- Monitor and troubleshoot technical issues with our products and services
- Provide technical support to customers via phone, email, and chat
- Collaborate with internal teams to resolve technical issues and improve product quality
- Document and maintain technical knowledge and procedures
Requirements:
- 2+ years of experience in technical support or a related field
- Strong technical skills and knowledge of software and hardware
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
About Us
Elsevier is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes. We are committed to providing a supportive and inclusive work environment that fosters innovation and collaboration.
What We Offer:
- A competitive salary and benefits package
- Opportunities for professional growth and development
- A dynamic and supportive work environment
- Recognition and rewards for outstanding performance
How to Apply
If you are a motivated and detail-oriented individual with a passion for technical support, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
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