Customer Service Representative

7 days ago


Schenectady, New York, United States Rent-A-Center Full time
About the Role

We are seeking a highly skilled and motivated Field Customer Support Specialist (Collections) to join our team. This role is responsible for managing customer accounts and meeting company collections expectations by resolving past due accounts.

Key Responsibilities:
  • Coordinate with the collections team to assist in resolving past due accounts
  • Maintain accurate records of past due account activity
  • Maintain accurate records of all field activity
  • Complete customer field visits in a timely manner as assigned
  • Complete customer product returns as scheduled
  • Keep assigned vehicle(s) clean and maintained
  • Follow all safety and product handling procedures
  • Handle sensitive payment information securely
Requirements:
  • Must be at least 18 years of age
  • High school diploma or GED
  • Valid state driver's license and good driving record
  • Excellent communication and customer service skills
  • Ability to talk on the phone when needed
  • Ability to lift and move heavy items
  • Capable of using basic technology
  • Proficiency in Microsoft Office Suite and other relevant software applications
  • Ability to work independently and with others
  • Organized, with time-management skills
  • Past collections or door-to-door sales experience or familiarity with the leasing industry is preferred
Estimated Salary: $20/hour + Bonus PotentialBenefits:
  • Award-winning culture
  • Career growth opportunities
  • Weekly pay
  • Bonus potential based on performance
  • Full benefits (Health, Dental, Vision), Life Insurance, LTD, STD, FSA, 401k, Supplemental Life Insurance, Spouse/Dependent Life Insurance, Legal Insurance, Accident Insurance, Limited Purpose Plan, Identity Theft Protection Plan, Hospital Indemnity, Critical Illness
  • PTO
  • 401k match
  • Discounts from Acima partners
  • FSA/HAS


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