Customer Service and Sales Associate
5 days ago
This role is a key component of our retail stores' success. As a Customer Service and Sales Associate, you will work closely with wholesale and retail customers to understand their needs, answer product-related questions, and provide personalized solutions. Your primary responsibility will be to deliver exceptional customer service while consistently meeting sales targets.
Key Responsibilities:
- Provide top-notch customer service in-store and over the phone, addressing queries and making recommendations.
- Build strong relationships with customers by offering tailored products and services that meet their requirements.
- Process transactions accurately and efficiently, adhering to company policies and procedures.
- Achieve monthly, quarterly, and annual sales goals through effective sales strategies.
- Maintain accurate records of work orders and formulas, ensuring seamless operations.
- Pull and stock products from the sales floor or warehouse as needed.
- Tint and mix products according to customer specifications.
- Ensure store equipment is clean and well-maintained.
- Loading and unloading delivery trucks, assisting with deliveries when necessary.
- Maintain assigned areas, ensuring they are stocked and visually appealing.
- Remain knowledgeable about products and offer suggestions for improvement.
- Comply with inventory control procedures.
- Contribute to suggesting ways to enhance sales performance.
Requirements:
- Age: 18 years old or above.
- Legal authorization to work in the country without sponsorship.
- Able to lift up to 50 pounds frequently and 70 pounds occasionally, with or without reasonable accommodations.
- Willingness to work all scheduled hours, including evenings and weekends, with or without accommodations.
Preferred Qualifications:
- Valid driver's license.
- High School diploma or equivalent.
- At least one year of experience in delivery, retail, or customer-facing roles.
- Prior experience selling paint and related products.
- Experience operating tinting and mixing equipment.
- Bilingualism (English and Spanish).
Compensation Package:
We offer an estimated salary range of $45,000 - $60,000 per year, depending on experience and qualifications. This figure takes into account the various factors influencing compensation decisions within the organization.
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