Customer Service and Sales Associate

5 days ago


Schenectady, New York, United States Sherwin-Williams Full time
About the Job

This role is a key component of our retail stores' success. As a Customer Service and Sales Associate, you will work closely with wholesale and retail customers to understand their needs, answer product-related questions, and provide personalized solutions. Your primary responsibility will be to deliver exceptional customer service while consistently meeting sales targets.

Key Responsibilities:

  • Provide top-notch customer service in-store and over the phone, addressing queries and making recommendations.
  • Build strong relationships with customers by offering tailored products and services that meet their requirements.
  • Process transactions accurately and efficiently, adhering to company policies and procedures.
  • Achieve monthly, quarterly, and annual sales goals through effective sales strategies.
  • Maintain accurate records of work orders and formulas, ensuring seamless operations.
  • Pull and stock products from the sales floor or warehouse as needed.
  • Tint and mix products according to customer specifications.
  • Ensure store equipment is clean and well-maintained.
  • Loading and unloading delivery trucks, assisting with deliveries when necessary.
  • Maintain assigned areas, ensuring they are stocked and visually appealing.
  • Remain knowledgeable about products and offer suggestions for improvement.
  • Comply with inventory control procedures.
  • Contribute to suggesting ways to enhance sales performance.

Requirements:

  • Age: 18 years old or above.
  • Legal authorization to work in the country without sponsorship.
  • Able to lift up to 50 pounds frequently and 70 pounds occasionally, with or without reasonable accommodations.
  • Willingness to work all scheduled hours, including evenings and weekends, with or without accommodations.

Preferred Qualifications:

  • Valid driver's license.
  • High School diploma or equivalent.
  • At least one year of experience in delivery, retail, or customer-facing roles.
  • Prior experience selling paint and related products.
  • Experience operating tinting and mixing equipment.
  • Bilingualism (English and Spanish).

Compensation Package:

We offer an estimated salary range of $45,000 - $60,000 per year, depending on experience and qualifications. This figure takes into account the various factors influencing compensation decisions within the organization.



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