Customer Service Representative
3 weeks ago
As a Customer Service Representative at Trustco Bank, you will play a crucial role in providing exceptional customer service to our clients. This includes assisting customers with various transactions, answering account questions, and ensuring that all cash and non-cash related services are handled efficiently.
Salary and Benefits
This full-time position comes with a competitive salary of $16.50 per hour, which is within the range of $15.00 - $18.00 per hour as mentioned in the FLSA Status. Additionally, you will have access to a comprehensive benefits package, including health insurance, retirement plans, and paid time off.
Key Responsibilities
The primary duties of this role include processing customer transactions, handling night drops, balancing Automated Teller Machines (ATMs), and maintaining accurate records. You will also be responsible for ensuring that all negotiable and confidential records are properly secured each day. Furthermore, you will work closely with the Branch Manager to achieve sales targets and promote branch growth through cross-selling bank products and services.
Requirements
To be successful in this role, you should possess excellent communication skills, both written and verbal. A high school diploma or equivalent education is required, along with prior customer service experience. You should also be proficient in handling cash and have basic knowledge of banking principles. Additionally, you must be able to work well in small groups and manage multiple tasks effectively.
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