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Outbound Call Center Representative

1 month ago

Rapid City, South Dakota, United States Signify Health Full time
Job Overview

Signify Health is seeking a highly motivated and results-driven Outbound Call Center Representative to join our Member Engagement team. As a key member of our team, you will play a critical role in improving the lives of our members by offering, explaining, and scheduling free in-home or virtual healthcare evaluations.

Key Responsibilities:

  • Make an average of 50 outbound calls per hour to offer, explain, and schedule healthcare evaluations with providers.
  • Follow approved scripts to ensure members understand and are comfortable with the terms, and respond to rebuttals persuasively and with professional courtesy.
  • Present a positive, professional, and high-energy approach to clients, health plan members, and team members.
  • Meet daily goals set by the department, including outbound dials, appointments set, and quality targets.

Requirements:

  • A High School Diploma or equivalent is preferred.
  • 1+ year call center experience or 2+ years general work experience required.
  • Previous outbound call center or high-volume experience working in a metrics-driven environment is preferred.

What We Offer:

  • Competitive hourly rate with unlimited monthly commission potential.
  • 10 days of required paid training.
  • Competitive benefits, PTO, tuition reimbursement, and more.

About Us:

Signify Health is transforming the home into the healthcare hub by coordinating care holistically across individuals' clinical, social, and behavioral needs. We're looking for exceptional thinkers with the heart and humility to match to join our mission to improve lives and make a lasting difference.