Customer Care Operations Manager

2 days ago


Brookfield, Wisconsin, United States CareSource Full time
Job Summary:

The Customer Care Operations Manager is a key role in the company, responsible for guiding team leads and staff on daily operational issues. This position requires strong leadership skills to ensure that objectives are met.

  • Develop and implement strategies to meet performance objectives.
  • Manage staffing and scheduling functions effectively.
  • Compile reports and departmental communications to inform decision-making.
  • Participate in strategic planning and recommend action plans to achieve business goals.
  • Collaborate with team leaders to develop effective people management strategies.
  • Lead or participate in strategic department/company projects to drive growth and improvement.
  • Identify and recommend process improvements to enhance operational efficiency.
  • Maintain positive relationships with internal and external customers.
  • Perform other job duties as requested by management.
Requirements:

  • Bachelor's degree in a business-related field or equivalent experience required.
  • Minimum of three years of previous management/leadership experience preferred.
  • Previous experience in an HMO environment or related industry preferred.
Competencies, Knowledge and Skills:

  • Proficient in Microsoft Office applications, including Word, Excel, and PowerPoint.
  • Familiarity with Medicaid and the healthcare industry.
  • Strong management skills, including collaboration, conflict resolution, and leadership abilities.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Attention to detail and excellent communication skills.
  • Proven ability to develop, prioritize, and accomplish goals.
  • Strong decision-making and problem-solving skills.
  • Exceptional written and verbal communication skills.
  • Ability to work independently and within a team environment.
  • Effective active listening and critical thinking skills.
Compensation and Benefits:
$79,800 - $127,600 per year
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