Pet Resort Manager

5 days ago


Cherry Hill, New Jersey, United States K9 Resorts of Cherry Hill Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Manager to join our team at K9 Resorts of Cherry Hill. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our luxury pet hotel, ensuring exceptional customer service, and maintaining a safe and healthy environment for our canine guests.

Key Responsibilities
  • Assist the General Manager in running the business, including supervising staff, managing budgets, and ensuring compliance with company policies and procedures.
  • Provide exceptional customer service, responding to guest inquiries, and resolving any issues that may arise.
  • Oversee the maintenance of our facilities, including cleaning, disinfecting, and ensuring a safe and healthy environment for our guests.
  • Develop and implement pet care programs, including feeding and medication schedules, and ensure that all staff are trained and equipped to provide exceptional care.
  • Manage staff schedules, including hiring, training, and evaluating employees to ensure that they are meeting the needs of our guests.
  • Monitor and maintain accurate records, including guest information, staff performance, and financial data.
  • Collaborate with the General Manager to develop and implement business strategies, including marketing, sales, and customer service initiatives.
Requirements
  • Previous experience in a management role, preferably in the pet care industry.
  • Excellent communication and interpersonal skills, with the ability to work effectively with staff, guests, and vendors.
  • Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
  • Ability to work a flexible schedule, including weekends and holidays.
  • Knowledge of pet care and behavior, including training and enrichment programs.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer

We offer a competitive salary, benefits package, and opportunities for professional growth and development. If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply.


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