Director of Quality and Performance Engineering

3 weeks ago

Newton, Massachusetts, United States Bright Horizons Full time

Job Summary:

The Director of Quality and Performance Engineering will lead our efforts to enhance the performance, quality, testing and overall reliability of our software applications.

This role combines aspects of software engineering with IT operations and testing to oversee a team responsible for designing, implementing, and maintaining scalable systems.

You will play a critical role in managing our cloud-based infrastructure, developing automated solutions for operational aspects, leading a testing team and ensuring the highest level of system and application uptime.

Key Responsibilities:

  • Responsible for the ownership, strategy and direction of the quality and performance engineering capability.
  • Full responsibility for multiple direct reports including FTE and contractors. Sets team direction, build team and provide guidance to the team.
  • Lead the Site Performance and Quality Engineering teams, fostering a culture of accountability, innovation, and team spirit.
  • Develop and implement strategies for 24/7 system performance, site recovery, and efficient incident response to maintain high site performance and availability.
  • Oversee the creation and maintenance of automated testing frameworks to ensure the reliability and security of all releases.
  • Develop and implement comprehensive QA strategies and processes to ensure product quality, including manual and automated testing frameworks.
  • Collaborate with cross-functional teams (including Development, Operations, and Product Management) to identify and resolve scalability challenges and performance bottlenecks.
  • Drive continuous improvement initiatives, adopting best practices in DevOps, SRE, and Agile methodologies.
  • Manage budgeting, forecasting, and resource allocation to support team and infrastructure needs effectively.
  • Define and track key performance indicators (KPIs) related to system reliability, uptime, and incident management.

Requirements:

  • Bachelor's Degree in Computer Science, Engineering, or related field - Required
  • Master's Degree in Computer Science, Engineering, or related field - Preferred
  • 10 years of experience in a high-availability tech environment, with at least 5 years in a leadership role managing quality assurance, site reliability, engineering operations, or development teams - Required

Preferred Qualifications:

  • Proven experience in developing and executing testing strategies and processes.
  • Strong knowledge of software testing/QA methodologies, tools, and processes.
  • Strong technical foundation in distributed systems, cloud computing (AWS, Azure, GCP), and software engineering practices.
  • Measure test Coverage & drive test efficiency
  • Strong experience with automation tools and frameworks (e.g., Selenium, Terraform), containerization (e.g., Docker, Kubernetes), and continuous integration/continuous deployment (CI/CD) pipelines.
  • Proven ability to develop and mentor teams, driving both technical and professional growth.
  • Excellent problem-solving, organizational, and communication skills.
  • Ability to strategize and execute under pressure, with a flexible and adaptive approach to challenges.
  • Extensive experience with performance testing tools (e.g., JMeter, LoadRunner, Gatling) to simulate and analyze system behavior under load.
  • Proficiency in using monitoring and observability tools (e.g., New Relic, Dynatrace, DataDog) to track system performance and identify bottlenecks.
  • Hands-on experience with version control systems (e.g., Git, SVN) and collaboration tools (e.g., Jira, Confluence) to manage code and track project progress.
  • Expertise in security testing tools (e.g., OWASP ZAP, Burp Suite) to ensure application security and compliance.
  • Deep understanding of performance tuning and optimization techniques for both applications and databases.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you'll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we're as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives.

Here, you'll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more.

Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home.

All in a workplace where you can be you. Come build a brighter future with us.

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