HVAC Service Manager

6 hours ago


Newton, Massachusetts, United States Fraser Engineering Full time

Job OverviewFraser Engineering Company is seeking an experienced HVAC Service Manager to lead our 24/7 Service Department. As a key member of our team, you will be responsible for developing and executing an annual Operational Plan that meets strategic and operational goals. Your expertise in multi-leveled experience with best practices, policies, and procedures in the HVAC field will be essential in driving continuous improvement opportunities. Key Responsibilities Manage the day-to-day operational management of the Service Department Collaborate with the Chief Operating Officer to develop and execute the annual Operational Plan Mentor staff and manage business functions, including overseeing team's commitment to maintaining relevant industry and other standards Coordinate with and escalate to the Chief Operating Officer, strategic and operational issues and risks for the business operations in a timely manner Manage service contracts for Business Operations Coordinate preparation of the operation budget process and monitor activity throughout the year to ensure operating expense are controlled according to the budgeted plan Work with the service team to control direct costs and help drive revenue with the sales team Provide or organize the provision of technical introduction for new staff regarding job completion, reporting, quality management and other related workflow processes Organize and direct quality work efforts through the use of effective planning, goal setting, KPI and Performance development, monitoring and performance reporting



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