Customer Success Manager

4 weeks ago

Tampa, Florida, United States ReliaQuest Full time
Unlock Success with ReliaQuest

Are you a results-driven professional who excels in fast-paced, customer-facing environments? As a Customer Success Manager at ReliaQuest, you will drive cross-functional engagement to deliver value and success for each account, tailored to their unique business model. You will play a critical role in shaping the right experience for each customer through an advisory approach, defining and delivering positive business outcomes through our platform, GreyMatter. This role will sharpen your presentation and problem-solving skills, as well as your technical knowledge, by putting you in front of stakeholders from world-renowned brands. You will build lasting relationships with customers and have a direct impact on the future of ReliaQuest.

The Everyday Hustle:
  • Serve as the primary point of contact for internal and external teams, ensuring the client relationship evolves as business needs change.
  • Become a subject matter expert on assigned clients, their organization, reporting structure, and initiatives to drive results.
  • Develop and implement effective communication strategies to lead successful conversations with senior executives and key stakeholders globally.
  • Prepare and facilitate in-depth presentations to senior executives, demonstrating progress and return on investment with RQ.
  • Tailor messaging to different audiences, ensuring clear and effective communication from the C-suite to technical teams.
  • Create and manage detailed project schedules, including deliverables, processes, and contingencies for each team to execute.
  • Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence.
  • Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery.
  • Capture client reporting needs and work with internal teams to compile meaningful metrics and data.
  • Identify and recommend opportunities for service expansion based on your understanding of the RQ solution and the customer's needs.
  • Execute 110% contract renewal and upsell of services.
Do You Have What It Takes?
  • Completed Bachelor's degree or higher education.
  • At least one year of account management experience or related.
  • Proficient with MS Word, Excel, PowerPoint, and OneNote.
  • Exceptional organization skills and ability to prioritize.
  • Strong emotional intelligence and ability to work effectively with others.
  • Effective communication skills, including providing constructive feedback and having difficult conversations with external and internal teams.
  • Possess the skills necessary to be flexible, agile, and adaptable while navigating changes and/or adjustments with customers.
  • Strong problem-solving skills and ability to identify unique solutions to complex problems.
  • Desire to be immersed in an ever-changing, fast-paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication.
  • Ability to demonstrate good attitude, energy, and effort.
What Makes You Uncommon?
  • Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools.

  • Customer Success Manager

    4 weeks ago

    Tampa, Florida, United States Reltio Full time

    Job SummaryThe Reltio Customer Success Manager is responsible for driving customer adoption and retention, mitigating risk, and providing guidance and thought leadership for our customers throughout their relationship with Reltio. This role serves as the primary post-sale point of contact after implementation and uses in-depth knowledge of the products being...

  • Customer Success Manager

    1 month ago

    Tampa, Florida, United States Revinate Full time

    Job DescriptionRevinate is a leading provider of direct revenue-generating solutions in the hospitality industry. We're seeking a highly skilled Customer Success Manager to join our team in North America. As a key member of our customer success team, you will be responsible for building strong relationships with our clients, driving revenue growth, and...

  • Customer Success Manager

    4 weeks ago

    Tampa, Florida, United States Revinate Full time

    About the RoleRevinate is seeking a highly skilled Customer Success Manager to join our team in North America. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving revenue growth, and building strong relationships with our clients.Key ResponsibilitiesClient Success: Ensure all clients...

  • Customer Success Architect

    1 month ago

    Tampa, Florida, United States NetApp Full time

    Job SummaryNetApp's customer success organization plays a critical role in leading large, strategic customers through the onboarding, adoption, and value-realization phases of their journey with NetApp offerings.As a Customer Success Architect for our Data Infrastructure Insights software, you will utilize your customer engagement, evangelization, technical,...

  • Customer Success Representative

    4 weeks ago

    Tampa, Florida, United States Banko Overhead Doors Full time

    Customer Success SpecialistBanko Overhead Doors is seeking a highly analytical and customer-focused Customer Success Specialist to join our customer care team. In this role, you will be responsible for answering customer queries, resolving issues, and maintaining knowledge of our products and services.A successful Customer Success Specialist will demonstrate...

  • Customer Success Strategist

    1 month ago

    Tampa, Florida, United States ReliaQuest Full time

    Unlock Customer Success at ReliaQuestWhy ReliaQuest?ReliaQuest is a dynamic company that empowers its customers to achieve security confidence through innovative solutions. As a Customer Success Manager, you will play a vital role in driving cross-functional engagement, delivering value, and shaping the right experience for each customer.The Role:You will...

  • Senior Customer Success Director

    1 month ago

    Tampa, Florida, United States BriteCore Full time

    Job Title: Senior Customer Success ManagerWe are seeking a highly experienced Senior Customer Success Manager to join our team at BriteCore. As a key member of our customer success team, you will play a critical role in shaping the future of customer success at BriteCore, helping customers reach their business goals through our innovative technology and...

  • Customer Success Representative

    1 month ago

    Tampa, Florida, United States IMAGINiT Technologies Full time

    Job DescriptionWe are seeking a highly motivated and proactive Customer Advocate to join our team at IMAGINiT Technologies. As a Customer Advocate, you will be responsible for ensuring customer satisfaction and retention by providing exceptional support and service.Key Responsibilities:Proactively contacting customers to acclimate them to the benefits of...

  • Lead Customer Account Manager

    4 weeks ago

    Tampa, Florida, United States Nestle Operational Services Worldwide SA Full time

    About the Role:The Lead Customer Account is responsible for achieving targeted operator sales of Nestl Professional Solutions' beverage portfolio to accounts within the St. Petersburg/ Tampa, FL area. The beverage portfolio is comprised of great brands such as Starbucks, Seattle's Best, Teavana, Vitality, Nescaf and Coffee-mate.This role is based in St....

  • Customer Service Manager

    1 month ago

    Tampa, Florida, United States Arlo Henderson - State Farm Agent Full time

    Job DescriptionAs a Customer Service Manager with Arlo Henderson - State Farm Agent, you will be responsible for delivering exceptional customer experiences that drive the growth of our successful insurance agency. Your attention to detail, customer service skills, and passion for helping others make you an ideal fit. You will enhance your career while...

  • Customer Service Operations Manager

    4 weeks ago

    Tampa, Florida, United States First Horizon Full time

    About the RoleFirst Horizon is seeking a highly motivated Customer Service Operations Manager to lead our banking centers and drive customer satisfaction. As a key member of our team, you will be responsible for ensuring excellent customer service, monitoring and training team members, and working with clients to discover sales opportunities.Key...

  • Customer Service Representative

    2 weeks ago

    Tampa, Florida, United States Daltile Full time

    Job SummaryThe ideal candidate for this role will possess exceptional customer service skills and a strong ability to work in a fast-paced warehouse environment. As a Customer Service/Warehouse Associate, the successful candidate will be responsible for providing top-notch customer service, processing orders, and maintaining a clean and organized...

  • Customer Service Manager

    1 month ago

    Tampa, Florida, United States Public Storage Full time

    Job OverviewPublic Storage is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Manager - Self Storage. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing storage facilities, and ensuring a seamless experience for our customers.Key...

  • Customer Service Operations Manager

    1 month ago

    Tampa, Florida, United States Christopher Ligori & Associates Full time

    Job DescriptionChristopher Ligori & Associates is a dynamic and innovative law firm dedicated to delivering exceptional customer experiences. We are seeking a motivated and experienced Call Center Manager to oversee the day-to-day operations of our call center, ensuring efficiency and high-performance standards.Key responsibilities include:Managing 3 to 4...

  • Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States Chadwell Supply Full time

    pAt Chadwell Supply, we are seeking a highly skilled and motivated Call Center Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through inbound calls, quotes, orders, and returns. You will work closely with our warehouse personnel, account managers, and...

  • Customer Service Representative

    1 month ago

    Tampa, Florida, United States Community Choice Financial Family of Brands Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our Store Operations team as a Customer Service Representative. As a key member of our team, you will be responsible for building strong relationships with customers, providing exceptional service, and driving business growth.Key ResponsibilitiesForge connections with...

  • Mortgage Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States TEKsystems Full time

    Job Summary:As a Customer Experience Specialist at TEKsystems, you will play a key role in facilitating efficient and effective processes that support business and customer service objectives. This entry-level customer service role operates in a call center environment and supports Consumer Direct Lending. You will act as the primary consumer contact to...

  • Customer Service Representative

    4 weeks ago

    Tampa, Florida, United States RemX Full time

    We are seeking a Customer Service Representative to join our team for a temporary project. The successful candidate will be responsible for handling inbound calls and providing exceptional customer service.Key Responsibilities:Provide customer service via phoneRespond to customer inquiries and resolve issuesWork in a fast-paced call center...

  • Business Development Manager

    4 weeks ago

    Tampa, Florida, United States Apple Full time

    Business Development Manager RoleAs a Business Development Manager at Apple, you will work closely with business professionals and entrepreneurs to identify and develop innovative solutions that drive business growth and success.Key responsibilities include:Hiring, coaching, and developing the Business TeamBuilding relationships with internal Apple groups...

  • Customer Service Representative

    1 month ago

    Tampa, Florida, United States Michael's Inc Full time

    Key Responsibilities: Assist customers in finding products and provide a positive shopping experience Process transactions efficiently and accurately Maintain a well-organized store environment Provide excellent customer service and resolve any issues that may arise Work collaboratively with the team to achieve sales goals and maintain store standardsAbout...