Customer Success Manager

4 weeks ago

Tampa, Florida, United States Octagon Talent Full time
Job Title

Octagon Talent Solutions is seeking a dedicated and results-driven Customer Success Manager to join our client company's team. This opportunity is located in Tampa or Naples, FL with an option to work remotely. The ideal candidate will play a crucial role in ensuring customers achieve their desired outcomes while using cutting-edge products.

Responsibilities:

  • Act as the primary point of contact for customers after the sale, ensuring a seamless transition from sales to implementation.
  • Manage the customer onboarding process, ensuring that customers are effectively trained and equipped to use our products.
  • Collaborate with cross-functional teams, including product management and engineering, to address customer needs and feedback.
  • Develop and maintain strong relationships with customers, understanding their business goals and how our solutions can help them achieve success.
  • Monitor customer engagement and usage metrics to identify opportunities for improvement and growth.
  • Lead project management efforts for customer implementations, ensuring that projects are completed on time and within scope.
  • Act as an advocate for the customer within the organization, providing insights and feedback to improve product offerings and customer experience.
  • Facilitate regular check-ins and business reviews with customers to assess satisfaction and identify opportunities for upselling or cross-selling additional products and services.
  • Build and manage a team of support and project management professionals to enhance the customer experience and ensure successful deployments.

Requirements:

  • Bachelor's degree in Business, Marketing, or a related field; relevant experience may be considered in lieu of a degree.
  • 5+ years of experience in customer success, account management, or a related field, preferably within a SaaS or technology company.
  • Strong project management skills, with the ability to manage multiple customer implementations simultaneously.
  • Excellent communication and interpersonal skills, with a customer-centric mindset and the ability to build rapport with clients.
  • Experience in managing customer onboarding and support processes, with a focus on ensuring customer satisfaction and success.
  • Familiarity with product management principles and the ability to understand technical aspects of the product.
  • Ability to analyze customer data and metrics to drive insights and improve customer engagement.
  • Strong problem-solving skills and the ability to navigate complex customer situations effectively.

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