Customer Success Manager

3 weeks ago

Tampa, Florida, United States Revinate Full time
About the Role

Revinate is seeking a highly skilled Customer Success Manager to join our team in North America. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving revenue growth, and building strong relationships with our clients.

Key Responsibilities
  • Client Success: Ensure all clients are delighted with Revinate's service and products, not just satisfied.
  • Client Management: Serve as a single point of contact for clients, providing support from other groups like training and Client Solutions.
  • Renewals: Drive success through high NPS and Renewals, with a focus on renewals of defined Strategic accounts in the North America region.
  • Product Support: Understand customer requirements, prioritize them for review with the Product team, and deliver best practices to customers to improve their overall Customer Success and the value that Revinate brings.
What You'll Do
  • Develop a deep understanding of all Revinate products and provide coaching and education to improve adoption by every customer.
  • Conduct regular customer reviews and virtual workshops to identify areas of strength and improvement.
  • Deliver best practices to customers to help improve their overall Customer Success and the value that Revinate brings.
  • Build relationships beyond day-to-day customer contact to ensure engagement across the organization.
  • Transparently report and track customers through the loyalty touchpoint process.
  • Bring intelligent product feedback and recommendations from customers back to the Revinate Product team.
  • Manage renewals with existing customers, coordinating closely with Sales.
  • Educate customers on new Revinate products and identify upsell opportunities, again coordinating closely with Sales.
What You'll Bring
  • Strong knowledge of account management, including presentation skills, and short/mid/long-term opportunity management.
  • Strong technical knowledge and negotiation skills.
  • Experience in sales methodologies used to prospect within the account, consult with the client on business issues, create and present proposals, negotiate terms, and close sales/renewals.
  • A self-starter with little supervision required.
  • Ability to demonstrate skills to negotiate issues with peers, partners, and customers using a Win/Win philosophy.
  • 2+ years of experience in account management, consultative sales, and/or business consulting, preferably within a SaaS model. Hospitality experience is a plus.
  • 25% Travel may be required.
Benefits
  • Health insurance - employee premium paid 100% by Revinate.
  • Dental insurance - employee and dependents' premium paid 100% by Revinate.
  • Vision insurance - employee and dependents' premium paid 100% by Revinate.
  • 401(k) with employer match.
  • Short & Long Term Disability insurance.
  • Life insurance.
  • Paid time off.
  • Monthly work from home stipend.
  • Telehealth access.
  • Employee Assistance Program (EAP).

This is a remote position, and we value the flexibility of a remote workforce. We focus on specific cities to foster local communities and enhance team cohesion, allowing employees to collaborate, attend local events, and build a strong sense of community and company culture.

Revinate is an equal opportunity employer and welcomes applications from diverse candidates. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to recruiting@revinate.com.

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