Customer Success Strategist

4 weeks ago

Tampa, Florida, United States ReliaQuest Full time
Unlock Customer Success at ReliaQuest

Why ReliaQuest?

ReliaQuest is a dynamic company that empowers its customers to achieve security confidence through innovative solutions. As a Customer Success Manager, you will play a vital role in driving cross-functional engagement, delivering value, and shaping the right experience for each customer.

The Role:

You will serve as the primary point of contact for internal and external teams, ensuring seamless communication and relationship development. Your expertise will help drive results by becoming a subject matter expert on assigned clients, their organization, reporting structure, and initiatives.

Key Responsibilities:

  • Develop and implement effective communication strategies to lead successful conversations with senior executives and key stakeholders globally.
  • Prepare and facilitate in-depth presentations to senior executives, demonstrating progress and return on their investments with ReliaQuest.
  • Create and manage detailed project schedules that include deliverables, processes, and contingencies for each team to execute on.
  • Capture client reporting needs and work with internal teams to compile meaningful metrics and data.
  • Identify and recommend opportunities for service expansion based on your understanding of the ReliaQuest solution and the customer's needs.
  • Responsible for executing 110% contract renewal and upsell of services.

Requirements:

  • Completed Bachelor's degree or higher education.
  • At least one year of account management experience or related.
  • Proficient with MS Word, Excel, PowerPoint, and OneNote.
  • Exceptional organization skills and ability to prioritize.
  • Strong emotional intelligence and ability to work effectively with others.
  • Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams.
  • Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers.
  • Strong problem-solving skills and ability to identify unique solutions to complex problems.

What We're Looking For:

  • Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools.
  • A desire to be immersed in an ever-changing, fast-paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication.
  • Ability to demonstrate good attitude, energy, and effort.

Join Our Team:

ReliaQuest is a company that values innovation, collaboration, and customer success. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

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