Customer Success Manager

6 days ago

Tampa, Florida, United States Mad Mobile Full time
About the Role:

The Customer Success Manager will be responsible for building and maintaining strong relationships with customers, ensuring their success and satisfaction with our products and services.

Key Responsibilities:
  • Own customer relationships, acting as their primary point of contact and trusted advisor.
  • Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.
  • Develop and deliver training and educational materials to help customers maximize the value of our products and services.
  • Communicate regularly with customers to assess their satisfaction, address concerns, and gather feedback.
  • Collaborate cross-functionally with sales, support, and product teams to advocate for customers' needs and ensure timely issue resolution.
  • Monitor key performance metrics, identify potential customer risks or churn indicators, and implement strategies to mitigate them.
  • Stay updated on industry trends, best practices, and competitors to provide relevant insights and guidance to customers.
Requirements:
  • Proven experience in a customer-facing role, such as customer success, account management, or sales.
  • Excellent interpersonal and communication skills to build rapport with customers at all levels.
  • Strong problem-solving and analytical abilities to address customer needs effectively.
  • Knowledge of the industry and understanding of customers' business processes and goals.
  • Proficiency in using customer relationship management (CRM) software and relevant tools.
  • Self-motivated, results-oriented, and able to manage multiple customer accounts independently.
  • Demonstrated ability to collaborate effectively in a team environment.
  • Excellent organizational and time management skills to prioritize tasks and meet deadlines.
  • Customer-focused mindset with a passion for delivering exceptional experiences.
What We Offer:

Mad Mobile is a leading company in retail and restaurant experiences, and we're proud of our culture and promote diversity and a healthy work-life balance. We offer 100% company-paid benefits for medical, dental, and vision for our employees who choose our HDHP plan, as well as a 401(k) and matching contribution (up to 6%, fully vested on day one).

Why Mad Mobile?

Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We're a company that values customer success, accountability, teamwork, innovation, and integrity.

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