IT Service Desk Lead/Supervisor
4 days ago
We are seeking a seasoned IT Service Desk Lead/Supervisor to join our team in Alexandria, Virginia. The successful candidate will lead the Deskside Support team and be responsible for defining, enhancing, and monitoring ITIL processes.
Key Responsibilities:
- Lead the Deskside Support team and ensure high-quality customer service.
- Define, enhance, and monitor ITIL processes for deskside support.
- Train and grow the technical team.
- Schedule support staff to ensure adequate coverage.
- Assign tasks for team members using ServiceNow.
- Provide oversight of tasks and processes.
- Communicate directly with staff, NTT Data, and client leadership teams.
Requirements:
- Bachelor's Degree or higher.
- 5+ years' deskside support experience.
- 3+ years' team leadership experience.
- Strong communication skills.
- IT Service Management System utilization.
About NTT Data:
NTT Data is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success.
-
IT Service Desk Lead/Supervisor
3 days ago
Alexandria, Virginia, United States NTT DATA Full timeWe are seeking a seasoned IT Service Desk Lead/Supervisor to join our team in Alexandria, Virginia. The ideal candidate will have 5+ years of experience in deskside support, including imaging, deployment, and troubleshooting, as well as inventory management and issue resolution.The successful candidate will lead the Deskside Support team, responsible for...
-
IT Service Desk Team Lead
4 days ago
Alexandria, Virginia, United States NTT DATA Full timeJob Title: IT Service Desk Team LeadJob Summary:We are seeking a seasoned IT Service Desk Team Lead to join our team in Alexandria, Virginia. The successful candidate will be responsible for leading the Deskside Support team, defining, enhancing, and monitoring ITIL processes, and providing high-quality customer service.Key Responsibilities:Lead the Deskside...
-
Service Desk Team Lead
2 weeks ago
Alexandria, Virginia, United States ITC Federal, Inc. Full timeJob Title: Service Desk Team LeadJob Summary:We are seeking a highly motivated and experienced Service Desk Team Lead to join our team at ITC Federal, Inc. The successful candidate will be responsible for leading and managing Service Desk Operations for a large federal client, ensuring high-quality service delivery, client satisfaction, and achievement of...
-
Field Tech Supervisor
2 weeks ago
Alexandria, Virginia, United States NTT DATA Full timeJob Title: Field Tech SupervisorWe are seeking a seasoned leader to join our team as a Field Tech Supervisor. This role will lead the Deskside Support team for our federal IT Service Desk, responsible for troubleshooting issues related to workstation hardware and software, imaging workstations, providing inventory support, and request fulfillment for our...
-
Service Desk Manager
2 weeks ago
Alexandria, Virginia, United States Leidos Full timeService Desk ManagerLeidos is seeking a highly skilled Service Desk Manager to lead our IT Service Desk team. As a key member of our team, you will be responsible for ensuring the successful delivery of phone and desk side support services to our federal customer.Key Responsibilities:Oversee the accuracy, timeliness, and documentation of ticketsInterface...
-
Service Desk Operations Manager
1 week ago
Alexandria, Virginia, United States ITC Federal, Inc. Full timeJob Title: Service Desk Team LeadJob Summary:We are seeking a highly motivated and experienced Service Desk Team Lead to join our team at ITC Federal, Inc. The successful candidate will be responsible for leading and managing Service Desk Operations for a large federal client, ensuring high-quality service delivery, client satisfaction, and achievement of...
-
Front Desk Operations Manager
2 weeks ago
Alexandria, Virginia, United States Remington Full timeJob Title: Front Desk SupervisorJob Summary:We are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Remington. The successful candidate will be responsible for ensuring the smooth operation of the front desk, providing exceptional guest service, and leading a team of front office associates.Key Responsibilities:Manage and...
-
IT Service Desk Analyst
2 weeks ago
Alexandria, Virginia, United States 22nd Century Technologies Full timeJob Title:IT Service Desk AnalystJob Description:We are seeking a highly skilled IT Service Desk Analyst to join our team at 22nd Century Technologies. As a key member of our IT department, you will be responsible for providing timely and efficient technical support to our staff and clients.Key Responsibilities:Technical Support:Provide expert technical...
-
Service Desk Specialist
3 weeks ago
Alexandria, Virginia, United States General Dynamics Information Technology Full timeJob SummaryWe are seeking a highly skilled Service Desk Technician to join our team at General Dynamics Information Technology. As a Service Desk Technician, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of IT...
-
Service Desk Analyst II
2 weeks ago
Alexandria, Virginia, United States Datawiz Full timeJob Title: Service Desk AnalystJob Summary:Datawiz is seeking a highly skilled Service Desk Analyst to support our Federal Government client on a full-time, long-term contract. The successful candidate will provide priority-based categorization to track the progress of all incidents and restore degraded or disrupted services as quickly as...
-
IT Field Support Supervisor
1 month ago
Alexandria, Virginia, United States NTT DATA Full timeJob Title: IT Field Support SupervisorJob Summary:NTT DATA Services is seeking a seasoned IT Field Support Supervisor to lead the Deskside Support team in Alexandria, Virginia. The successful candidate will be responsible for defining, enhancing, and monitoring ITIL processes to provide high-quality customer service. This role requires strong leadership and...
-
Front Desk Coordinator
1 month ago
Alexandria, Virginia, United States Remax Allegiance Full timeFront Desk Administrative CoordinatorWe are a leading real estate brokerage with a strong presence in DC and VA, seeking a highly organized and detail-oriented individual to manage our front desk operations in Alexandria, VA.ResponsibilitiesManage front desk operations, including answering multi-line switchboard, distributing mail/packages/faxes, and...
-
Front Desk Operations Manager
2 weeks ago
Alexandria, Virginia, United States Remington Full timeJob SummaryWe are seeking a highly skilled Front Desk Supervisor to join our team at Remington. The successful candidate will be responsible for ensuring proper staffing levels, interviewing, hiring, supervising, training, and scheduling front office associates.The ideal candidate will have a complete understanding of Front Office staff's roles and duties...
-
Burn Team Lead
4 days ago
Alexandria, Virginia, United States DMV Fitness Full timeJob DescriptionBurn Boot Camp Arlington, VA is seeking a highly motivated and experienced professional to lead our front desk team as a Client Experience Director. This role plays a critical part in creating an environment that fosters growth and achievement through building relationships, selling memberships, and leading our team. The ideal candidate will...
-
Front Desk Coordinator
3 weeks ago
Alexandria, Virginia, United States Remax Allegiance Full timeJob Title: Front Desk Administrative CoordinatorWe are seeking a highly organized and detail-oriented Front Desk Administrative Coordinator to join our team at Remax Allegiance in Alexandria, VA.Job Summary:The Front Desk Administrative Coordinator will be responsible for managing the front desk operations, including answering multi-line switchboard,...
-
Front Desk Representative
1 month ago
Alexandria, Virginia, United States Red Roof Full time**Welcome to Red Roof!****Job Summary**We are seeking a highly motivated and customer-focused Front Desk Representative to join our team. As a Front Desk Representative, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.**Key Responsibilities**Welcome and check-in...
-
Service Desk Agent Junior
4 days ago
Alexandria, Virginia, United States ASM Research Full timeJob DescriptionAs a Service Desk Agent Junior at ASM Research, you will be responsible for providing technical support to our customers. Your primary function will be to receive and respond to customer inquiries, issues, and requests in a timely and professional manner.Key ResponsibilitiesProvide technical support to customers via phone, email, or...
-
Front Desk Concierge
4 weeks ago
Alexandria, Virginia, United States FirstService Residential Full timeJob Overview:As a Part-Time Front Desk Associate, you will be responsible for providing exceptional customer service. Meet and greet residents; check guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitor and operate electronic security control systems; and accurately maintain daily...
-
Help Desk Specialist
4 weeks ago
Alexandria, Virginia, United States The Rehancement Group Full time{"title": "Help Desk Specialist", "description": "The Rehancement Group, Inc. is a professional services and consulting firm dedicated to delivering exceptional support to our government clients. We are seeking an experienced Help Desk Specialist to provide program support to the Military to Civilian Transition Office (MCTO).The MCTO provides research,...
-
SIPR Service Desk Analyst
2 weeks ago
Alexandria, Virginia, United States Peraton Full timeJob SummaryWe are seeking a highly skilled SIPR Service Desk Analyst to join our team at Peraton. As a key member of our operations team, you will be responsible for providing exceptional support and troubleshooting services for our SIPR environment. This role requires a strong background in M365 administration, Active Directory administration, and network...