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IT Field Support Supervisor

2 months ago

Alexandria, Virginia, United States NTT DATA Full time

Job Title: IT Field Support Supervisor

Job Summary:

NTT DATA Services is seeking a seasoned IT Field Support Supervisor to lead the Deskside Support team in Alexandria, Virginia. The successful candidate will be responsible for defining, enhancing, and monitoring ITIL processes to provide high-quality customer service. This role requires strong leadership and technical skills to manage a team of technical support staff.

Key Responsibilities:

  • Lead the Deskside Support team to ensure adequate coverage and high-quality customer service
  • Develop and implement ITIL processes to improve service delivery
  • Train and grow technical team members
  • Assign tasks and oversee process execution
  • Communicate with staff, NTT Data, and client leadership teams
  • Grow Deskside Support and IT Service Desk services to achieve outstanding customer experience

Requirements:

  • Bachelor's Degree or higher
  • 5+ years' Deskside Support experience
  • 3+ years' team leadership experience
  • Strong communication and technical skills
  • IT Service Management System utilization

About NTT DATA Services:

NTT DATA Services is a recognized leader in IT and business services, providing cloud, data, and applications, headquartered in Texas. We help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration, and global data centers.

NTT DATA Services is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.