Service Desk Agent Junior

4 days ago


Alexandria, Virginia, United States ASM Research Full time
Job Description

As a Service Desk Agent Junior at ASM Research, you will be responsible for providing technical support to our customers. Your primary function will be to receive and respond to customer inquiries, issues, and requests in a timely and professional manner.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person
  • Document and track customer issues and requests
  • Escalate complex issues to senior technicians or management as needed
  • Collaborate with internal teams to resolve customer issues
  • Stay up-to-date with technical knowledge and best practices
Requirements
  • Bachelor's degree in a related field or equivalent experience
  • 2+ years of experience in a technical support role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Knowledge of Microsoft Windows Operating Systems and Microsoft Office
Preferred Qualifications
  • Active TS security clearance
  • Experience with DoD requirements for privileged users
  • Knowledge of network connectivity, print services, and email/internet mail
What We Offer
  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

ASM Research is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.


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