Food and Beverage Operations Supervisor

2 weeks ago

Cleveland Ohio, United States Hotel Cleveland Full time

Job Overview:


The Food and Beverage Operations Supervisor plays a crucial role in supporting the Food and Beverage Manager to deliver exceptional service while ensuring compliance with budgetary constraints related to payroll and operational costs.

This position is dedicated to consistently enhancing Food and Beverage sales performance beyond established targets. Exempt employees are expected to fulfill their job duties as necessary throughout the workday.

Key Responsibilities:

Qualifications:
A minimum of 1 year of progressive experience in a hospitality environment is required. A High School diploma or equivalent is mandatory.

Relevant college coursework is advantageous.

Prior supervisory experience is preferred.

Ability to communicate information and ideas effectively is essential.

Must be capable of evaluating and selecting among various courses of action swiftly and accurately.


Demonstrating initiative in job performance, including anticipating needs before they arise, is crucial.

Ability to perform well in high-pressure situations is necessary.

Maintaining composure and objectivity under stress is important.

Effectively addressing workplace challenges, including anticipating, preventing, identifying, and resolving issues, is required.

Ability to assimilate complex information from various sources and adapt it to meet specific needs is essential.

Effective listening and understanding of concerns raised by colleagues and guests is necessary.

Proficiency in handling financial information and basic arithmetic is required.

Responsibilities:
Engage with guests and team members in a friendly, attentive, and service-oriented manner.


Maintain regular attendance in accordance with Aimbridge Hospitality standards, which may vary based on hotel needs.

Uphold high standards of personal appearance and grooming, including wearing the appropriate uniform and name tag while on duty.

Adhere to Aimbridge Hospitality standards and regulations to promote safe and efficient hotel operations.

Familiarize yourself with the structure of Aimbridge Hospitality Hotels and the functions of each department.

Assist the Food and Beverage Manager in managing food and beverage costs.


Maintain open communication with all staff, seeking input on food and beverage matters and serving as a motivating force.

Monitor and address any discrepancies in servers' cash handling.


Ensure service standards are upheld throughout the department by utilizing quality control measures such as weekly standards and coaching sessions.

Promptly address any incidents, issues, or guest complaints within the Food and Beverage Department.

Be knowledgeable about emergency procedures, including the locations of fire extinguishers and exits.

Implement consistent disciplinary measures for all Food and Beverage staff.

Familiarize yourself with the P.O.S. system utilized in the hotel.

Ensure all employees are consistently attentive, friendly, helpful, and courteous to guests, colleagues, and management.

Assist the Food and Beverage Manager in preparing wage progress and productivity reports for the department.


Support the development of staff schedules based on business forecasts while adhering to wage control and productivity standards.

Participate in monthly food and beverage inventory and reconciliation processes.

Ensure all side work responsibilities are completed by servers.

Collaborate with the Food and Beverage Manager to generate promotional initiatives.

Assist in organizing and planning monthly departmental meetings.

Encourage and promote sales efforts among all service personnel.

Support the Food and Beverage Manager in conducting employee performance evaluations.


Collaborate with the Food and Beverage Manager and Food Production Manager to maintain and enhance the quality and presentation of all food offerings.

Attend weekly Food and Beverage meetings, daily pre-meal briefings, and other management-required meetings.

Perform any additional duties as assigned by management.

Company Overview:


As a leader in third-party hotel management, our expanding portfolio encompasses over 1,550 hotels across all 50 states and 22 countries, featuring a range of top international lodging brands, luxury hotels, destination resorts, and lifestyle properties.

Our associates worldwide are dedicated to providing exceptional service to our guests and achieving outstanding results, thriving in a culture that inspires everyone to excel.

Join a world of opportunities with Aimbridge Hospitality.

Benefits:
Following an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

Now offering Daily Pay - inquire with your Recruiter for more details

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

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