Food & Beverage Cashier

1 month ago

Cleveland, United States JACK Thistledown Racino LLC Full time
Job DescriptionJob Description

Directly reporting to the Food Hall Leader, the Food Hall Attendant creates the “JACK” experience for our guests with prompt service, quality beverages and products, and maintaining a clean and comfortable environment.

Essential Functions:

  • Meet or exceed store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation.
  • Handles payments from guests, operates cash register, and properly settle checks according to procedures and SOPs established by management.
  • Accounts for assigned cash drawers, all money received, and all transactions recorded during shifts.
  • Records all tips collected from credit cards.
  • Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication.
  • Prepare food and beverages to standard recipes or customize for customers, including recipe changes (e.g. temperature, quantity of ingredients or substituted ingredients).
  • Maintains and rotates dated food stock and arriving food orders.
  • Ensures cleanliness of food preparation areas, by cleaning and wiping down workstation and utensils after and after each assignment.
  • Breaks down workstations, cleans & restocks.
  • Opens food service outlets in a timely fashion as instructed, including the preparation, and serving of bakery, grab and go, beverage, coffee, and ice cream items, as needed.
  • Available to perform many different tasks within the store during each shift.
  • Performs “station” and “side work” checks, as directed by policy and assists with administrative duties as assigned.
  • Monitors guest consumption of alcohol and intervenes as needed according to guidelines.
  • Interacts with guests and co-workers in a helpful, positive, upbeat, and professional manner while taking food/beverage orders, accepting payment through cash, credit, check and delivery of order to guests and/or guest table.
  • Removes and properly disposes of all refuse and debris accumulated in service stations and dining tables in accordance with department procedures.
  • Use of oven, toaster, steamer, blender, and other food preparation equipment.

Knowledge, Skills & Abilities:

  • Must be able to sit, stand or walk for long periods of time (8 hours).
  • Must be able to respond calmly and make rational decisions when handling conflicts.
  • Must be able to maneuver throughout all areas of the property and from floor to floor either by stairways (minimum of 20 steps) or escalator.
  • Must be able to lift and carry up to 50 lbs.; and, have the ability to push, pull, reach, bend, twist, stoop and kneel.
  • Must have the manual dexterity to operate necessary F&B equipment.
  • Ability to communicate clearly and concisely, both orally and in writing
  • Work requires schedule flexibility which may include nights, weekends, and holidays.
  • Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
  • Ability to work effectively in a fast-paced environment.
  • Ability to learn quickly.
  • Ability to understand and carry out oral and written instructions and request clarification when needed.
  • Strong interpersonal skills, ability to build relationships and work as part of a team.

Education and Experience

  • High school diploma or GED required.
  • Six months previous experience in related field preferred, but not required.
  • Prior money/cash handling experience preferred but not required.

Required Certification/License

  • OLC, Non-Gaming License.

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