Restaurant Operations Manager

5 days ago

Cleveland Ohio, United States Hotel Cleveland Full time
Job Summary

The Food and Beverage Supervisor is responsible for assisting the Food and Beverage Manager in ensuring first-quality food and beverage service while maintaining adherence to budgeted payroll and overhead costs. He/she is also responsible for continually working toward improving food and beverage sales revenues beyond budget.

Responsibilities:
  • Assist the Food and Beverage Manager in maintaining food and beverage costs.
  • Maintain close communication links with all employees seeking input regarding food and beverage issues and acting as a motivating influence.
  • Monitor and follow up on all servers' cash overages and shortages.
  • Maintain service standards throughout the department by using such quality control instruments as Standard of the Week and coaching sessions.
  • Immediately follow up on accidents, problems, or guest complaints in the Food and Beverage Department.
  • Be familiar with and able to react to emergency situations by knowing locations of fire and extinguishers and exits.
  • Maintain proper and consistent disciplinary actions for all Food and Beverage employees.
  • Be familiar with P.O.S. system used in the hotel.
  • Ensure employees are at all times attentive, friendly, helpful, and courteous to guests, employees, and other managers.
  • Assist the Food and Beverage Manager in wage progress and productivity reports for the Food and Beverage Department.
  • Assist in preparation of staff schedules according to business forecast, maintaining adherence to wage control productivity standards and guest service scores.
  • Assist in monthly food and beverage inventories and reconciliations.
  • Ensure all side work duties are completed by servers.
  • Assist the Food and Beverage Manager in developing promotional ideas.
  • Assist the Food and Beverage Manager in planning and organizing monthly department meetings.
  • Initiate and promote sales efforts for all service personnel.
  • Assist the Food and Beverage Manager and Food Production Manager in maintaining and improving the quality and presentation of all food products.
  • Attend weekly Food and Beverage meeting, daily pre-meal meetings, and other meetings as required by management.
  • Perform any other duties as requested by management.
Property Details

Hotel Cleveland stands as a bold testament to the city's spirit, a fusion of Cleveland's historical depth and present-day charisma. More than just a place to stay, we are a living narrative, celebrating the city's steel-clad resolve and the warmth of its community. As a hub for its evolving story, we invite all to experience all that Hotel Cleveland offers with spirited accommodations and the noteworthy service synonymous with the Autograph Collection.

During your stay, savor a menu of shareable dishes and show-stopping cocktails at Maker, and brunch favorites at Mowrey's Tavern. Steps from Public Square, our lobby bar is a great place to unwind before a night out. Business travelers and those looking to host special occasions will appreciate our 59,888 sq. ft. of event space featuring integrated technologies, flexible floor plans, and more. Easily get to Jack Casino, Public Square, and more destinations. Embrace the Cleveland spirit and find a stay like nothing else at Hotel Cleveland, Autograph Collection.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts, and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes the following:

  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan

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