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Restaurant Supervisor

2 months ago

Cleveland, Ohio, United States Hotel Cleveland Full time
Job Summary:

The Food and Beverage Supervisor is responsible for assisting the Food and Beverage Manager in ensuring first-quality Food and Beverage service while maintaining adherence to budgeted payroll and overhead costs. He/she is also responsible for continually working toward improving Food and Beverage sales revenues beyond budget.

Responsibilities:
  • Qualifications:
    • At least 1 year of progressive experience in a hotel or a related field required. High School diploma or equivalent required.
    • College course work in related field helpful.
    • Previous supervisory responsibility preferred.
    • Must be able to convey information and ideas clearly.
    • Must be able to evaluate and select among alternative courses of action quickly and accurately.
    • Must be able to show initiative in job performance including anticipating what needs to be done before it becomes a necessity.
    • Must work well in stressful high-pressure situations.
    • Must maintain composure and objectivity under pressure.
    • Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
    • Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
    • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
    • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Key Responsibilities:
    • Approach all encounters with guests and employees in an attentive friendly courteous and service-oriented manner.
    • Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
    • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
    • Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
    • Be familiar with the organization of Aimbridge Hospitality Hotels and know the function of each department.
    • Assist Food and Beverage Manager in maintaining food and beverage costs.
    • Maintain close communication links with all employees seeking input regarding food and beverage issues and acting as a motivating influence.
    • Monitor and follow up on all servers' cash overages and shortages.
    • Maintain service standards throughout the department by using such quality control instruments as Standard of the Week and coaching sessions.
    • Immediately follow up on accidents problems or guest complaints in the Food and Beverage Department.
    • Be familiar with and able to react to emergency situations by knowing locations of fire and extinguishers and exits.
    • Maintain proper consistent disciplinary actions for all Food and Beverage employees.
    • Be familiar with P.O.S. system used in the hotel.
    • Ensure employees are at all times attentive friendly helpful and courteous to guests employees and other managers.
    • Assist the Food and Beverage Manager in wage progress and productivity reports for Food and Beverage Department.
    • Assist in preparation of staff schedules according to business forecast maintaining adherence to wage control productivity standards and guest service scores.
    • Assist in monthly food and beverage inventories and reconciliations.
    • Ensure all side work duties are completed by servers.
    • Assist Food and Beverage Manager in developing promotional ideas.
    • Assist Food and Beverage Manager in planning and organizing monthly department meetings.
    • Initiate and promote sales efforts for all service personnel.
    • Assist the Food and Beverage Manager in preparing for and conducting employee performance appraisals.
    • Assist the Food and Beverage Manager and Food Production Manager in maintaining and improving the quality and presentation of all food products.
    • Attend weekly Food and Beverage meeting daily pre-meal meetings and other meetings as required by management.
    • Perform any other duties as requested by management.