Automotive Parts Consultant
1 week ago
Position Title: Parts Sales Specialist
Department: Parts Department
Reports To: Parts Manager
Position Overview:
The Parts Sales Specialist is responsible for providing exceptional service to customers by assisting them in selecting the necessary parts for their needs. This role requires maintaining a high level of customer satisfaction and ensuring compliance with industry regulations.
Key Responsibilities:
1. Engage with customers in a friendly and professional manner to assist with parts selection and provide information on product offerings.
2. Stay informed about federal, state, and local regulations affecting parts sales and shop operations.
3. Ensure the proper use of personal protective equipment and adhere to safety protocols.
4. Process daily parts orders and manage incoming stock efficiently.
5. Maintain accurate electronic records of parts inventory and pricing.
6. Generate stock control reports to monitor inventory levels and identify replenishment needs.
7. Facilitate warranty claims by providing necessary documentation to the warranty department.
8. Conduct regular reviews of inventory to identify obsolete items and recommend appropriate actions.
9. Handle customer inquiries and provide timely updates on order status.
10. Collaborate with service technicians to ensure the correct parts are available for vehicle repairs.
Expectations:
The ideal candidate will demonstrate a commitment to customer satisfaction, possess strong organizational skills, and maintain a professional demeanor at all times. This role requires active participation in training programs and a willingness to adapt to changes in product offerings and technology.
Note:
This job description is intended to provide a general overview of the position and may be subject to modifications as needed to meet the operational requirements of the company.
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