Inventory Control Associate

2 weeks ago


Athens, Ohio, United States Don Wood Inc Full time

Position Title: Parts Sales Specialist

Reports To: Parts Manager

Position Overview:

The Parts Sales Specialist is responsible for retail sales of automotive components to customers, whether in-person, via phone, or through the service department. This role requires maintaining a high level of customer satisfaction that aligns with industry standards.

Key Responsibilities:

1. Provide exceptional service to all customers, assisting them in selecting the appropriate parts in a courteous and efficient manner while promoting the full range of products available.
2. Stay informed about and comply with relevant regulations affecting operations, including safety and environmental standards, and report any issues to management.
3. Ensure all safety equipment is utilized correctly and maintain a safe working environment.
4. Process daily orders for parts and manage incoming inventory effectively.
5. Update and maintain electronic parts databases and pricing lists.
6. Generate stock control reports to assess inventory needs and trends.
7. Facilitate warranty claims by providing necessary documentation to the warranty department.
8. Conduct regular reviews of inventory to identify obsolete items and recommend disposal.
9. Manage the return of parts and ensure proper credit is received.
10. Assist in the preparation and execution of annual inventory counts.
11. Respond to customer inquiries regarding pricing and availability of parts.
12. Collaborate with service technicians to ensure they have the necessary parts for ongoing repairs.
13. Maintain an organized and efficient parts department layout.
14. Monitor stock levels and place orders for out-of-stock items as needed.
15. Keep abreast of new products and updates in the automotive parts industry.

Expectations:

The Parts Sales Specialist is expected to commit to customer satisfaction, adhere to company policies, and maintain a professional demeanor at all times. Regular participation in training and development programs is encouraged to enhance skills and knowledge in the automotive parts field.



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