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Parts Sales Specialist

2 months ago

Athens, Ohio, United States Don Wood Inc Full time

Position Title: Parts Sales Specialist

Reports To: Parts Manager

Position Overview:

The Parts Sales Specialist is responsible for providing exceptional service to customers by assisting them in selecting the necessary automotive parts. This role involves maintaining a high level of customer satisfaction and ensuring compliance with industry regulations.

Key Responsibilities:

  • Engage with customers in a professional and courteous manner to assist with their parts needs.
  • Stay informed about relevant regulations affecting parts sales and operations.
  • Utilize safety equipment and follow safety protocols while performing job duties.
  • Process daily orders and manage incoming inventory efficiently.
  • Maintain accurate electronic records of parts and pricing.
  • Compile reports on inventory levels and market trends to optimize stock management.
  • Coordinate with the warranty department to facilitate timely claims processing.
  • Assist in the organization and maintenance of the parts department for optimal efficiency.
  • Provide support to service technicians in identifying required parts for repairs.
  • Monitor stock levels and communicate with management regarding inventory needs.
  • Ensure that all customer transactions are processed accurately and efficiently.
  • Participate in training programs to stay updated on new products and industry practices.
  • Contribute to a positive work environment by collaborating with team members.
Expectations:

As a Parts Sales Specialist, you are expected to prioritize customer satisfaction, maintain professionalism, and adhere to company policies and procedures. Your role is vital in ensuring that customers receive the right parts in a timely manner, thereby supporting the overall success of the business.