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Per Diem Patient Experience Representative

2 months ago

Peabody, Massachusetts, United States Boston Children's Hospital Full time
Patient Experience Representative

Boston Children's Hospital is committed to providing exceptional patient care and a welcoming hospital environment. We're seeking a Per Diem Patient Experience Representative to join our team.

Key Responsibilities:
  • Provide positive and effective customer service to support unit operations
  • Collaborate with referring providers and practices to ensure seamless patient care
  • Obtain required authorizations and compile patient and staff schedules
  • Schedule patients and support the patient encounter
  • Greet and direct patients, families, and visitors
  • Monitor daily schedules and coordinate flow with clinicians and supervisors
  • Reconcile payments and prepare deposits, providing a record of transactions in Hospital systems
  • Facilitate and direct communication with Financial Counseling
  • Provide routine clerical support as needed
Requirements:
  • A high school level of education, Bachelor's Degree preferred
  • Prior customer service or administrative experience preferred
  • The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations
  • The ability to work with diverse internal and external constituencies

Boston Children's Hospital is an Equal Opportunity / Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

Boston Children's Hospital requires all employees to be vaccinated against COVID-19 and Flu, (unless you are eligible for a medical or religious exemption).