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Medical Records Clerk

2 months ago

Clearwater, United States Roman Austin Full time
Job Title: Receptionist

The Receptionist/Medical Records Clerk is a vital role in our main Clearwater office, serving as the first point of contact for clients and visitors. This position involves a combination of reception duties and handling pre and post-accident medical records.

Key Responsibilities:
  • Client Interaction:
    • Greet clients and visitors courteously and professionally
    • Answer all incoming calls and direct them to the appropriate staff member
    • Schedule appointments and manage the firm's calendar
    • Provide information to clients and potential clients about the firm's services
  • Administrative Support:
    • Maintain and organize a tidy reception area
    • Handle mail distribution and courier services
    • Perform general administrative tasks such as filing, data entry, and scanning
    • Mail out checks as needed
    • Organize team lunch meetings
  • Medical Records Custodian:
    • Communicate with clients about their medical histories
    • Input and update client medical history in case management software
    • Request, collect, rename, and save pre and post-accident medical records for pre-litigation and litigation teams
    • Maintain organized records and billing and ensure properly saved to all client projects
    • Maintain and update Ciox, Sharecare, and third-party vendor medical record collection dashboards
Requirements:
  • Previous experience as a receptionist or in a similar medical record clerk role required
  • Experience in a law firm, particularly in personal injury law (preferred)
  • Familiarity with case management software - Filevine (preferred)
  • Experience in handling medical records (preferred)
Skills:
  • Excellent verbal and written communication skills
  • Strong, active listening and customer service skills
  • Ability to manage multiple tasks and prioritize effectively
  • Proficiency with office software and legal databases
  • High attention to detail and strong organizational skills
  • Ability to handle difficult situations with empathy and professionalism

Compensation: $22 per hour