E-Commerce Personal Shopping Specialist

2 weeks ago

New York, New York, United States Happier Grocery Full time

About Happier Grocery:

Happier Grocery is a health-conscious grocery establishment dedicated to creating a lifestyle haven for urban dwellers. Our focus is on delivering premium quality food and an enriching lifestyle experience.

Mission Statement:

We aim to cultivate a shopping atmosphere where customers can trust the quality of our offerings without the need for extensive label scrutiny, fostering a sense of community, positivity, and nourishing enjoyment.

Position Overview:

Location: SoHo, New York

We are looking for an E-commerce Personal Shopping Specialist to enhance our service team. In this role, you will provide product recommendations, manage purchase orders, prepare deliveries, and address customer inquiries. Exceptional communication skills and a commitment to surpassing customer expectations are essential.

Key Responsibilities:

  • Assist customers in making informed purchasing decisions through expert advice and outstanding service.
  • Facilitate order placements and payment processes via various channels.
  • Address customer complaints and requests promptly and effectively.
  • Recommend suitable alternatives for out-of-stock or discontinued items.
  • Report any customer issues, supply shortages, or product quality concerns to management immediately.
  • Engage with customers to ensure adherence to special instructions.
  • Ensure accurate selection, scanning, and packing of orders.
  • Support order collection, packaging, and payment processes as needed.
  • Monitor product availability and offerings.
  • Collaborate with various store departments to ensure seamless service delivery.

Qualifications:

  • High school diploma required; Bachelor's degree in marketing or a related field preferred.
  • Previous experience in retail is advantageous.
  • Excellent communication and interpersonal skills.
  • Ability to multitask in a dynamic environment.
  • Strong written and verbal communication abilities.
  • Basic math and computer proficiency.
  • Physical capability to lift and carry items, tolerate noise, and stand, walk, or sit for extended periods.
  • Ability to work independently and collaboratively within a team.
  • Flexibility to work irregular hours, including evenings and weekends.

Benefits:
  • Comprehensive Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick Days & Company Holidays)
  • Family Leave (Maternity & Paternity)
  • Opportunities for Training & Development
  • Team Member Referral Program with incentives

The hourly pay range for this position is between $22.00 and $25.00, with specific compensation determined by factors such as prior experience and relevant skills.



For more information about Happier Grocery, please visit our website.

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