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E-Commerce Personal Shopping Associate

2 months ago

New York, New York, United States Happier Grocery Full time

About Happier Grocery:

Happier Grocery is a health-oriented grocery establishment dedicated to offering a lifestyle sanctuary for urban dwellers. Our commitment lies in delivering the finest quality food and an enriching lifestyle experience.

Mission Statement:

We aim to create a shopping environment where customers can shop with confidence, without the need to scrutinize every product label, while fostering a sense of community, positivity, and nourishing enjoyment.

Position Overview:

Location: SoHo, New York

We are in search of a dedicated personal shopper/E-commerce team member. In this role, you will provide product advice, manage purchase orders, prepare deliveries, and address customer inquiries. Exceptional communication skills and a commitment to exceeding customer expectations are essential.

Key Responsibilities:

  • Assist customers in making informed purchasing decisions through expert advice and outstanding service.
  • Facilitate order placements and payment processes via various channels.
  • Respond effectively to customer inquiries and complaints.
  • Recommend suitable alternatives for unavailable or outdated products.
  • Report any customer concerns, supply shortages, or product quality issues to management promptly.
  • Engage with customers to ensure adherence to special instructions.
  • Ensure accurate selection, scanning, and packing of orders.
  • Support order collection, packaging, and payment processes as needed.
  • Monitor product availability and offerings.
  • Collaborate with different store departments to ensure seamless service delivery.

Qualifications:

  • High school diploma required; a bachelor's degree in marketing or a related field is preferred.
  • Previous experience in retail is advantageous.
  • Exceptional interpersonal and communication skills.
  • Ability to thrive in a fast-paced environment while multitasking.
  • Strong written and verbal communication abilities.
  • Basic math and computer proficiency.
  • Physical capability to lift and carry items, endure noise, and stand, walk, or sit for extended periods.
  • Ability to work both independently and collaboratively.
  • Flexibility to work varied hours, including evenings and weekends.

Benefits:

  • Comprehensive Health Care Plan (Medical, Dental & Vision)
  • Paid Time Off (Vacation, Sick Days & Company Holidays)
  • Family Leave (Maternity & Paternity)
  • Opportunities for Training & Development
  • Team Member Referral Program - Earn $250 for successful referrals who remain with the company for three months.

The hourly pay range for this position is $22.00 - $25.00, determined by various factors including prior experience and qualifications.



For more information about Happier Grocery, please visit our website.