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Lead Educator, User Empowerment

2 months ago

Phoenix, Arizona, United States Thentia Full time
Job Overview

Position: Senior Trainer, User Enablement

Location: North American / Remote

About Thentia

Thentia is a rapidly expanding, venture-backed software as a service (SaaS) organization that is establishing itself as a leader in government technology. Our platform is revolutionizing the way regulatory bodies conduct their operations. As a company comprised of innovators and problem-solvers, Thentia empowers its employees to develop exceptional solutions, showcase their skills, and share in our collective success as we grow in the U.S., Canadian, and global markets. Our offerings significantly enhance public trust and regulatory integrity, assisting regulators and agencies in meeting contemporary standards through the use of predictive analytics, Big Data, AI, and other cutting-edge technologies. Our internal culture promotes collaboration, inclusivity, intellectual curiosity, and professional growth, guided by our core values of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and authority.

Role Overview

The Training team plays a crucial role in equipping our current and prospective clients to effectively utilize our industry-leading products and services. We are in search of a forward-thinking Senior Trainer with expertise in adult learning to assist in formulating and executing a strategy for our customer education and training initiatives. This position encompasses the entire process from development to delivery and will involve collaboration within the training team as well as with various cross-functional teams at Thentia.

Key Responsibilities

  • Work alongside Product, Regulatory, and Delivery teams to develop and impart comprehensive product knowledge, enabling our clients to utilize and maximize our Thentia Cloud software solutions.
  • Partner with the internal product team to establish training and educational strategic objectives related to newly launched product features, followed by the creation and delivery of training for stakeholders.
  • Serve as a subject matter expert and advocate during onboarding processes, enhancing the customer experience in relation to their educational requirements.
  • Build strong client relationships by demonstrating a thorough understanding of stakeholders' businesses and identifying tailored solutions to meet their specific educational needs.
  • Contribute expertise to the Centre for Regulatory Transformation, including research and the development of innovative content.
  • Conduct thorough analyses of stakeholder experiences to devise comprehensive educational solutions.

Qualifications

  • A minimum of 5 years of experience in developing adult education programs and training.
  • At least 3 years of experience in software education and enablement for enterprise-grade software platforms, end-user training, or operational training learning design.
  • An undergraduate degree in a relevant field, MEd, or similar education combined with equivalent professional experience, ideally accompanied by a certificate in adult education (CAE).
  • A strong background in consulting and advisory services is preferred.
  • Proficiency in modern office software suites, including Office 365, Google Workspace, and project management tools such as ClickUp, as well as learning tools like Docebo, Moodle, Captivate, PowerPoint, Camtasia, or AI tools such as Speechify or Lovo.
  • Flexibility in scheduling and willingness to travel as necessary within North America and internationally.
  • Proven ability to comprehend complex legal concepts and processes, such as regulatory workflows, and translate these into educational requirements.
  • A collaborative, resourceful, and self-directed approach with a project-oriented mindset.
  • Exceptional communication and presentation skills, with the capability to deliver training to professional audiences.

What We Offer

Thentia is proud to be recognized as a 'Great Place to Work' in the U.S., Canada, and Europe. We provide our employees with:

  • A competitive base salary
  • Comprehensive health and wellness benefits (subject to regional variations)
  • Paid vacation, holidays, wellness days, and volunteer days (subject to regional variations)
  • Opportunities for discretionary performance bonuses (or sales commissions, depending on the role)
  • Chances for personal and professional development, promotion, and advancement
  • A high-performing culture
  • A stimulating learning environment that encourages individuals to excel
  • An opportunity to engage in innovative work
  • The ability to make a meaningful impact in an evolving industry that affects public trust and safety

Our Commitment

Thentia is an equal opportunity employer dedicated to fostering diversity and inclusion in the workplace. We are committed to creating products for a diverse world and strive to cultivate an environment where all employees feel valued, included, and heard, enabling us to enhance commerce for everyone. We strongly encourage applications from individuals from diverse backgrounds, including racialized individuals, those with disabilities, and members of gender and sexually diverse communities. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by applicable laws. This policy applies to all employment practices within our organization.

We appreciate all applicants for their interest. Only those selected for interviews will be contacted.

Staffing Firms: Thentia does not accept unsolicited submissions. All firms must have valid agreements in place.