End User Computing Specialist

4 days ago


Phoenix, Arizona, United States Cognizant North America Full time
About Cognizant North America

Cognizant is a leading provider of digital transformation services, and our Cloud, Infrastructure, and Security Services Practice is dedicated to helping customers transform their infrastructure and workplace to meet the evolving needs of the digital era.

Job Title: End User Computing Analyst (Onsite)

We are seeking an experienced End User Computing Analyst to join our team in Phoenix, AZ. As an End User Computing Analyst, you will be responsible for providing technical support and analysis for end-user computing problems, installing and configuring hardware and software, and maintaining technical documentation.

Responsibilities:
  • Provide technical support and analysis for end-user computing problems
  • Install and configure hardware and software
  • Maintain technical documentation
  • Coordinate with vendors and third-party service providers to resolve issues
  • Update and maintain information in the ticketing system
Qualifications:
  • Deep technical skills in Macintosh OS X Laptop Support, Windows Networking, and Remote Desktop Support
  • Excellent problem-solving abilities and attention to detail
  • Good communication skills to effectively interact with team members and end-users
  • Proficiency in managing and maintaining IT infrastructure
  • Ability to develop and deliver technical training programs
Benefits:
  • Medical/Dental/Vision/Life Insurance
  • Paid holidays plus Paid Time Off
  • 401(k) plan and contributions
  • Long-term/Short-term Disability
  • Paid Parental Leave
  • Employee Stock Purchase Plan


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