Senior Content and User Experience Specialist

2 weeks ago


Phoenix, Arizona, United States Wells Fargo Full time
About this role:

Wells Fargo is seeking a Senior Content Designer to join our Human Resources (HR) Digital Channels Team. As a key member of our team, you will be responsible for crafting high-quality content that simplifies complex topics and empowers users to complete a wide-range of self-service tasks.

This role demands a healthy balance of strong writing and creative problem-solving, as well as a passion for detail. As a steadfast advocate for the customer experience, you will address content gaps and influence article design enhancements.

Key Responsibilities:
  • Design intuitive, engaging content that helps users accomplish their goals.
  • Review and edit copy for accuracy, consistency, grammar, punctuation, and adherence to brand and style guidelines.
  • Organize content for discovery and findability, and influence ongoing content design enhancements.
  • Analyze content performance and user behavior/feedback to make data-driven recommendations.
  • Manage multiple projects and priorities with an agile approach, adapting to changing timelines and requirements to ensure high-quality results.
Requirements:
  • 4+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
  • 4+ years of content design or relevant UX writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
Desired Qualifications:
  • 3+ years of content publication experience focused on self-service support (preferably with HR-related topics).
  • 2+ years publishing experience in ServiceNow and/or Intellective (Amaze Builder).
Job Expectations:
  • Ability to travel up to 5% of the time.
Position Location Options:
  • Charlotte, North Carolina (NC West WT Harris Blvd. (CIC)
  • Charlotte, North Carolina (NC S. Tryon Street
  • Minneapolis, Minnesota (MN S. 4th Street
  • West Des Moines, Iowa (IA S. Jordan Creek Parkway
  • San Antonio, Texas (TX Wiseman Blvd., Bldg. 308
  • Dallas, Texas (TX Ross Avenue
  • Phoenix, Arizona (AZ W. Rose Garden Lane


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