Senior Content and User Experience Specialist
2 weeks ago
Wells Fargo is seeking a Senior Content Designer to join our Human Resources (HR) Digital Channels Team. As a key member of our team, you will be responsible for crafting high-quality content that simplifies complex topics and empowers users to complete a wide-range of self-service tasks.
This role demands a healthy balance of strong writing and creative problem-solving, as well as a passion for detail. As a steadfast advocate for the customer experience, you will address content gaps and influence article design enhancements.
Key Responsibilities:- Design intuitive, engaging content that helps users accomplish their goals.
- Review and edit copy for accuracy, consistency, grammar, punctuation, and adherence to brand and style guidelines.
- Organize content for discovery and findability, and influence ongoing content design enhancements.
- Analyze content performance and user behavior/feedback to make data-driven recommendations.
- Manage multiple projects and priorities with an agile approach, adapting to changing timelines and requirements to ensure high-quality results.
- 4+ years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 4+ years of content design or relevant UX writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.
- 3+ years of content publication experience focused on self-service support (preferably with HR-related topics).
- 2+ years publishing experience in ServiceNow and/or Intellective (Amaze Builder).
- Ability to travel up to 5% of the time.
- Charlotte, North Carolina (NC West WT Harris Blvd. (CIC)
- Charlotte, North Carolina (NC S. Tryon Street
- Minneapolis, Minnesota (MN S. 4th Street
- West Des Moines, Iowa (IA S. Jordan Creek Parkway
- San Antonio, Texas (TX Wiseman Blvd., Bldg. 308
- Dallas, Texas (TX Ross Avenue
- Phoenix, Arizona (AZ W. Rose Garden Lane
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