Senior Technical Lead
5 days ago
We are seeking a highly skilled and experienced Senior Technical Engineer to play a key role in transforming the current technology environment.
This role is pivotal in providing expert support for a range of end-user computing and networking needs.
The ideal candidate will possess extensive technical knowledge, leadership capabilities, and a commitment to ensuring seamless IT operations.
You will be responsible for managing desktops, laptops, and mobile device support, Windows OS, Apple iOS, JAMF/MDM, Office 365 administration, and other critical IT functions.
We are looking for those that take a proactive approach to resolving issues and leading technical projects while maintaining high standards of communication and collaboration.
Key Responsibilities:
- Provide advanced support for desktop and laptop issues, Windows OS, Apple iOS, iPhone and iPad support, and Office 365 administration.
- Manage and troubleshoot end-user computing environments, ensuring high availability and performance.
- Participate in an on-call rotation to provide after-hours support for critical issues.
- Be available for off-hour support as required to address urgent technical problems and system outages.
- Administer Active Directory (AD), user accounts across all solution sets, and AD Group Policy, including user account management, permissions, and security settings.
- Utilize ITSM and RMM tools for managing support tickets, monitoring system performance, and deploying software updates.
- Lead and contribute to technical projects, including system upgrades, deployments, and process improvements.
- Resolve escalated technical issues from junior staff, providing guidance and mentorship.
- Work closely with other IT team members, departments, and stakeholders to ensure effective communication and project success.
Requirements:
- 5-10 years of progressive technical support roles, with at least 2 years in a senior or lead capacity.
- Systems, server, network, cybersecurity, or other tangential specialty experience, titles, or duties.
- Proficiency with desktop and laptop support (hardware, software, & networking), Windows OS, Apple iOS, JAMF/MDM, and Microsoft Office 365 administration.
- Experience and understanding of automation & integration between various 3rd party solutions.
- Experience leveraging toolsets such as PowerShell, SQL+, Oracle, Oracle APEX, WordPress, or IIS.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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