Senior Care Enrollment Specialist

2 weeks ago

Long Beach, California, United States WelbeHealth Full time

The WelbeHealth PACE initiative is dedicated to assisting seniors in remaining in their homes and communities by delivering comprehensive healthcare and community-based services. Our mission is to provide the most vulnerable seniors with enhanced quality and compassion within a value-driven framework. The Senior Care Enrollment Specialist plays a crucial role in evaluating PACE eligibility by building relationships with potential participants, their families, and caregivers.

As a reliable telephonic resource, the Senior Care Enrollment Specialist guides seniors who may qualify for the PACE program through the enrollment journey with WelbeHealth. This role involves collaboration with market leaders, clinical team members, and others to ensure seniors successfully complete the enrollment process, which may include aiding prospective participants with the Medi-Cal application.

  • Work hours from 10am to 6:30pm PST, with flexibility for weekend shifts
  • REQUIRED: Bilingual in ENGLISH/SPANISH
  • Remote work opportunity

Key Responsibilities:

  • Exhibit patience, empathy, and a genuine commitment to care on every call; foster strong connections with potential participants, caregivers, and outreach associates who may require assistance with enrollment
  • Support inbound campaigns, address inquiries, and identify the underlying needs of potential participants, educating them about PACE services and benefits to further our mission of assisting more seniors in the communities we serve
  • Conduct outbound calls to interested prospective participants seeking more information about WelbeHealth PACE (not cold calls)
  • Efficiently manage leads that necessitate follow-up communications
  • Uphold the highest service standards on all calls, both inbound and outbound

Qualifications:

  • An Associate's Degree is preferred; alternatively, two (2) years of relevant experience may be accepted in lieu of a degree
  • At least one (1) year of experience in tele sales, customer service sales, Medicare, or PACE sales is preferred
  • Familiarity with CRM systems (Salesforce or similar) is essential
  • Experience with Medicare Advantage or PACE is preferred
  • Knowledge of Medi-Cal is advantageous
  • Bilingual in English/Spanish is required

Benefits of Joining WelbeHealth: Utilize your sales expertise in innovative ways as we expand rapidly. You will have the chance to shape our work environment within a supportive and compassionate culture where every individual feels uniquely valued.

  • Work/life balance - we genuinely prioritize this with 17 days of personal time off (PTO), 12 observed holidays annually, and sick leave
  • Comprehensive Medical Insurance Coverage (Medical, Dental, Vision)
  • Opportunities for advancement - we have a proven history of promoting from within, allowing you to carve your own career path
  • Equity grants – typically reserved for executives, we want all team members to share in our success as a rapidly growing organization
  • Additional benefits available

Salary range for this position is $26.89 - $32.27 hourly, plus Bonus and Equity. WelbeHealth offers a competitive total rewards package that includes a 401k match, healthcare coverage, and a wide array of other benefits. Actual compensation will be adjusted based on experience and qualifications.

COVID-19 Vaccination Policy

At WelbeHealth, our mission is to unlock the full potential of our vulnerable seniors. Therefore, please be aware that we have a vaccination policy for all employees, requiring proof of vaccination or a vaccine declination form prior to employment. WelbeHealth adheres to necessary infection control and PPE standards and has specific vaccination requirements for all team members.

Our Commitment to Diversity, Equity, and Inclusion

At WelbeHealth, we celebrate the diversity of our team members and are dedicated to fostering a culture of inclusion and belonging. We take pride in being an equal opportunity employer. Individuals seeking employment at WelbeHealth are considered without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), pregnancy, or any other status protected by applicable law.

Beware of Scams

Please ensure your application is submitted exclusively through a WelbeHealth-sponsored site. Our emails will originate from designated email addresses. You will never be asked to purchase your own employment equipment. Report any suspected scam activity accordingly.

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