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Senior Fraud Investigation Specialist
2 months ago
Job Overview
Position Summary
The Senior Fraud Investigation Specialist role is primarily tasked with facilitating the daily functions and strategic initiatives of the Special Investigations Unit (SIU).
Core Competencies
- Address all reports of potential fraud, waste, and abuse (FWA). Execute thorough investigations into fraudulent, wasteful, and abusive practices involving members and providers.
- Examine enrollment data, medical claims, contractual agreements, financial documentation, and claims history to identify FWA and discern potential trends. Implement regulatory and contractual standards alongside internal policies throughout the investigative process.
- Conduct data analysis and review claims to uncover trends, anomalies, and emerging issues related to healthcare fraud, waste, and abuse utilizing fraud detection technology.
- Carry out investigations and interviews to collect supplementary evidence.
- Investigate member identity theft cases through internal reporting channels.
- Maintain regular communication with members and providers regarding investigative outcomes, recoveries, and educational insights as appropriate.
- Compile, document, and present case findings to relevant regulatory bodies or Medicaid Fraud Control Units.
- Ensure the integrity of documentation for FWA cases. Update case management systems to accurately reflect all communications, evidence, referrals, inquiries, and case developments for record-keeping and legal purposes.
- Establish and nurture strong partnerships with external agencies, including health departments, inspector general offices, and law enforcement.
- Prepare data requests for external law enforcement as necessary.
- Willingness to travel for onsite audits and investigations.
- Draft clear and concise reports, present findings to providers, and engage in negotiated resolutions under management direction. Monitor and report any overpayments resulting from investigations.
- Utilize findings to identify areas needing policy adjustments and recommend appropriate actions based on business lines, issue severity, compliance requirements, and organizational exposure.
- Guide team members in generating and evaluating new concepts for enhancing investigation opportunities or refining review protocols.
- Assist SIU Management in reviewing and resolving cases.
- Provide mentorship to investigators on investigative methods, tools, and strategies as needed.
- Effectively manage and investigate both complex and straightforward fraud allegations.
- Develop and sustain relationships with key business units within specific product lines and geographic areas.
- Offer direction and support to the investigative team, especially in the absence of the SIU Manager.
- Monitor team training effectiveness and identify additional training needs.
- Create, modify, and update reports to inform the organization about team progress.
- Perform additional duties as assigned.
Qualifications
Education Requirements
- Associate's or Bachelor's degree in Health Information Management, Healthcare Administration, Finance, Criminal Justice, Law Enforcement, or a related field (applicable FWA experience may substitute for educational qualifications).
Experience Requirements
- A minimum of five (5) years of experience in a Managed Care Organization or health insurance setting (preferably within an SIU).
- Demonstrated investigatory skills; ability to organize, analyze, and effectively assess risk with appropriate solutions; ability to maintain objectivity and distinguish facts from opinions.
- Familiarity with investigative and law enforcement protocols, particularly in fraud investigations.
- Knowledge of Managed Care, Medicaid, Medicare programs, and Marketplace.
- Understanding of claim billing codes, medical terminology, anatomy, and healthcare delivery systems.
- Proficiency in data mining and analytics to detect fraud, waste, and abuse.
- Proven ability to research and interpret regulatory requirements.
- Strong interpersonal skills and a customer service orientation; ability to engage with individuals at all organizational levels.
- Exceptional oral and written communication skills; adept at creating and delivering training and informational programs.
- Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), SharePoint, and internet applications, including document integration from various sources.
- Strong logical, analytical, critical thinking, and problem-solving abilities.
- Self-motivated with a strong initiative, persistence in gathering necessary information.
- Basic understanding of audits and corrective actions.
- Ability to manage multiple tasks and operate effectively across various geographic and functional areas.
- Detail-oriented, self-driven, capable of meeting tight deadlines.
- Ability to set realistic, motivating goals and objectives, track progress, and adapt to changing priorities.
- Energetic, forward-thinking, with high ethical standards and a professional demeanor.
- Collaborative and team-oriented.
Licenses and Certifications
- Accredited Health Care Fraud Investigator (AHFI) certification required.
Preferred Licenses and Certifications
- Certified Fraud Examiner (CFE).
- Certified Professional Coder (CPC).
- Certificates/designations and/or advanced training in healthcare fraud and abuse investigations.
- Certified Health Care Anti-Fraud Associate (HCAFA).
Molina Healthcare is committed to providing a competitive benefits and compensation package. Molina Healthcare is an Equal Opportunity Employer (EOE) M/F/D/V.