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Medical Enrollment Specialist

2 months ago

Long Beach, California, United States Food Allergy Institute Full time
Job Overview

Position Title: Inside Medical Sales (Enrollment Specialist)

Company: Food Allergy Institute

Employment Type: Full Time; Non-Exempt; M-F 8:00AM-5:00PM (Onsite)

Compensation: $20-$25 per hour + Monthly bonus incentive

About Us

The Food Allergy Institute (FAI) is a pioneering research and clinical care center dedicated to transforming food allergy treatment for children. Our innovative Tolerance Induction Program™ is a groundbreaking approach that empowers patients to enjoy a diverse diet without the fear of allergic reactions. With an extensive database of over a trillion data points, we leverage advanced analytics to optimize treatment strategies for individuals with severe food allergies.

Why Choose FAI?

At FAI, we cultivate a culture of innovation and collaboration. Our team comprises forward-thinking individuals who are passionate about making a difference in the lives of our patients and their families. Each team member plays a vital role in advancing our mission, contributing to a fulfilling and growth-oriented work environment.

Ideal Candidate Profile

We are looking for a flexible, empathetic, and energetic individual to take on the role of Inside Medical Sales (Enrollment Specialist) within our pediatric allergy clinic. This position primarily involves guiding parents through the enrollment process to become clients. You will act as a knowledgeable resource for prospective clients, addressing inquiries and following up with families who have shown interest in our services.

Benefits Offered
  • Health Insurance
  • Vision Insurance
  • Dental Insurance
  • Paid Time Off
  • Paid Holidays
  • 401K Plan (with matching contributions)
  • Comprehensive Training
  • Company Sponsored Events
  • Competitive Compensation
  • Opportunities for Advancement
Key Responsibilities
  • Exhibit a proactive and resourceful approach to resolving issues, while bringing innovative ideas to enhance our processes.
  • Serve as the primary expert on the Food Allergy Institute's Tolerance Induction Program and the enrollment procedure.
  • Handle incoming inquiries and initiate outbound communications with parents, explaining the benefits and effectiveness of our program.
  • Build and maintain strong relationships with prospective clients to foster trust and confidence.
  • Document all interactions with potential clients to ensure timely follow-up and communication.
  • Collaborate with other departments to assist in data collection and problem resolution.
  • Perform additional duties as assigned.
Qualifications
  • A genuine desire to support patients and their families in achieving their dietary freedom goals.
  • High School Diploma or equivalent required.
  • Strong presentation and communication skills.
  • Experience in customer service or sales is preferred.
  • Ability to multitask effectively in a fast-paced environment.
  • Excellent typing and computer skills.
  • Proficient in both written and verbal communication.
  • Ability to thrive in a high-volume call center setting.
  • Demonstrated ability to work independently and collaboratively within a team.
  • Exceptional organizational and time management skills.

FAI is committed to providing equal employment opportunities to all individuals, regardless of race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, veteran status, or any other legally protected status. We are dedicated to ensuring reasonable accommodations for qualified applicants and employees with disabilities, in accordance with the Americans with Disabilities Act.