Lead Guest Services Associate I
4 weeks ago
Job Summary:
The Salvation Army is seeking a highly skilled and experienced Lead Guest Services Associate I to provide exceptional customer service to our members, clients, and customers. As a key member of our team, you will be responsible for providing oversight and supervision to Guest Services Associates, ensuring that all guests receive prompt, friendly, and efficient service.
Key Responsibilities:
- Provide excellent customer service to the community, ensuring that all guests receive prompt, friendly, and efficient service.
- Assist in the training and oversight of Guest Services Associates in the gymnasium.
- Maintain all Kroc Center cash handling and accounting procedures.
- Process sales of memberships, classes, and programs, ensuring customer data is processed and stored.
- Perform tracking and record keeping as needed and at the direction of the Membership Department.
- Work with the Membership Department to track and report member visits according to protocol and in order to receive payment from third-party vendors.
- Ensure that information communicated from Center managers and directors is understood and disseminated to all Guest Services Associates.
- Adhere to all RJKCCC Operations procedures and policies adopted by Administration.
- Observe all safety rules and regulations.
- Attend staff meetings and maintain training, as required.
- Maintain confidentiality.
- Assist in emergency situations, completing, calling in, and filing reports appropriately.
Requirements:
- At least 2 years' experience as a Guest Services Associate (GSA) at the Kroc Center or similar facility.
- At least 1 year experience in a supervisory capacity.
- Bilingual (Spanish) preferred.
- Must have or obtain First Aid/CPR/AED certifications with first 90 days of employment.
- Must be at least 21 years old.
- Ability to communicate effectively with customers, peers, and supervisors.
- Must comply with all applicable business, employment, and copyright law.
- Ability to work in a fast-paced, team environment and maintain poise under pressure.
- Ability to empathize and communicate with all populations, including low-income and vulnerable individuals.
Equal Opportunity Employer: The Salvation Army is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees and applicants.
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