Client Support Specialist

2 weeks ago


Oak Brook, Illinois, United States EPITEC Full time

POSITION:

Client Support Specialist

JOB TYPE:

W2 Full-Time, Contract

JOB SUMMARY FOR CLIENT SUPPORT SPECIALIST:

  • We are seeking a Client Support Specialist who will be tasked with managing inquiries through our dedicated support line regarding Payroll and Leave of Absence for customers across North America.

RESPONSIBILITIES FOR CLIENT SUPPORT SPECIALIST:

  • Handle incoming calls efficiently and promptly
  • Ensure customer satisfaction by providing knowledgeable, courteous, and helpful assistance
  • Adhere to established internal control protocols
  • Collaborate with team members to foster a supportive work environment, available to work during standard business hours
  • Be adaptable to changing schedules based on business requirements
  • Occasional overtime may be necessary

REQUIRED EXPERIENCE FOR CLIENT SUPPORT SPECIALIST:

  • 1-3 years of experience in a customer service role within a call center setting preferred
  • Fluency in Spanish is a plus
  • Bachelor's Degree is preferred
  • Strong listening and communication skills, along with flexibility and a positive attitude
  • Hybrid work schedule available

SKILLS AND QUALIFICATIONS FOR CLIENT SUPPORT SPECIALIST:

  • Exceptional listening and communication abilities, demonstrating adaptability and a positive demeanor.
  • Ability to work collaboratively with team members, sharing insights and supporting team decisions.
  • Key competencies include attention to detail, multitasking, commitment to quality and customer service, empathy, effective listening, and problem-solving skills.

Why choose Epitec?

At Epitec, our mission is to prioritize people. We believe that every successful endeavor begins with understanding and listening, which drives us to improve every aspect of the employment process. Our goal is to connect the right talent with the right opportunities.

What sets Epitec apart?

We take the time to understand our candidates, using these insights to find the best job placements. We support our employees throughout their journey, offering a competitive compensation package along with opportunities for personal and professional growth.

What is the outcome?

Epitec partners with leading companies to fill their vacancies with top talent. Our dedication has led to collaborations with numerous Fortune 100 companies and recognition as one of the best workplaces in the industry. We are committed to transforming the employment landscape.



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