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Client Support Specialist
2 months ago
About Us:
Lions Clubs International stands as the premier service club organization globally, with a membership of 1.4 million individuals dedicated to addressing significant humanitarian challenges.
Our international association is committed to supporting every Lion and club, with over 300 dedicated staff members continually enhancing tools and technologies to bolster Lions' service efforts. When compassionate individuals unite to improve their communities, it creates a remarkable experience for all involved.
Role Summary:
We are seeking a Member Support Representative who will play a crucial role in facilitating service empowerment.
Key Responsibilities:
- Deliver exceptional customer service by assisting Lions members through various communication channels, including chat, email, and phone.
- Address inquiries related to Lions-facing websites, such as MyLion mobile, Real-time Reports, MyLCI, and others.
- Investigate, troubleshoot, and provide recommendations for issues concerning software usage, club administration, or supply orders.
- Possess in-depth knowledge of e-Store procedures for ordering and returning items.
- Guide users through technical troubleshooting processes for our software.
- Provide valuable resources and information to Lions members actively engaged in service.
- Maintain clear communication with users while accurately documenting interactions in ticketing software.
- Create and update manuals, user guides, FAQ documents, and standard responses for common inquiries.
- Assist with member inquiries related to programs managed by the Member Service Center.
- Exhibit strong conflict resolution, negotiation, and de-escalation skills.
Qualifications:
- High School diploma or equivalent.
- A minimum of one year of experience in a customer service capacity.
- Preferred experience of one to two years in a technical customer service role.
- Ability to manage a high volume of work while meeting deadlines.
- Proven skills in troubleshooting browser, Android, or mobile software issues.
Why Work With Us:
Lions Clubs International offers outstanding benefits for you and your family, promoting a balanced work-life environment with various programs and plans, including:
- Three weeks of paid time off.
- Flexible and hybrid work arrangements.
- Comprehensive medical, dental, vision, and life insurance options.
- Flexible spending accounts for medical and dependent care.
- 401K plan with employer matching.
- Reimbursable training opportunities.
- Casual dress code.
We prioritize diversity, equity, and inclusion, recognizing that varied perspectives foster innovative solutions to complex challenges in a dynamic world.
Lions Clubs International is an Equal Opportunity Employer.
