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Client Support Specialist
2 months ago
POSITION:
Client Support Specialist
JOB TYPE:
W2 Full-Time, Contract
JOB SUMMARY FOR CLIENT SUPPORT SPECIALIST:
- We are seeking a Client Support Specialist. This role involves managing inquiries through our dedicated support line regarding Payroll and Leave of Absence for both US and Canadian clients.
RESPONSIBILITIES FOR CLIENT SUPPORT SPECIALIST:
- Handle incoming calls efficiently and promptly
- Ensure client satisfaction by addressing inquiries in a knowledgeable, courteous, and helpful manner
- Adhere to established internal control protocols
- Collaborate with team members as necessary, available to work any time between 8:00 a.m. - 5:00 p.m.
- Flexibility in schedule may be required based on business needs
- Potential for overtime may arise
REQUIRED EXPERIENCE FOR CLIENT SUPPORT SPECIALIST:
- 1-3 years of experience in a customer service role within a call center environment preferred
- Bi-Lingual Spanish is a plus
- Bachelor's Degree is preferred
- Exceptional listening and communication skills, along with adaptability and a positive attitude
- Location: Hybrid Schedule with in-office requirements
SKILLS AND QUALIFICATIONS FOR CLIENT SUPPORT SPECIALIST:
- Strong listening and communication abilities, demonstrating flexibility and a positive demeanor in changing situations.
- Exhibit teamwork by supporting fellow team members, sharing insights, and aligning with team decisions.
- Key competencies include attention to detail, multitasking capabilities, commitment to quality and customer service, empathy, and effective problem-solving skills.
Why choose Epitec?
At Epitec, our mission is centered around "Placing People First." We believe that every successful endeavor begins with listening and understanding, and we strive to enhance every aspect of the employment process. Our goal is to connect the right individuals with the right opportunities.
What sets Epitec apart?
We take the time to understand our prospective employees, using these insights to find the ideal placement for you. Our support is unwavering throughout the entire process, offering a competitive compensation package along with opportunities for personal and financial growth.
What is the outcome?
Epitec partners with leading global companies to fill their vacancies with top-tier talent. This commitment has allowed us to serve a prestigious roster of Fortune 100 companies. We have received numerous accolades, including recognition as one of Crain's Detroit Business "Cool Places to Work" and the 101 Best & Brightest – local, national, and elite winner. This is just the beginning as we continue to innovate the employment landscape.
