Enterprise Customer Success Manager II
2 days ago
We are seeking a highly skilled Enterprise Customer Success Manager II to join our team at Jamf. As a key member of our Customer Success Department, you will play a critical role in ensuring the successful deployment of Apple devices with Jamf technologies.
Key Responsibilities- Establish and maintain trusted advisor relationships with customers to drive engagement, adoption, and retention.
- Understand and promote the value of Jamf solutions to customers to maximize their value.
- Demonstrate relentless commitment as a customer advocate by promoting customer needs and issues cross-departmentally.
- Maintain and increase customer adoption and satisfaction to ensure retention.
- Conduct scheduled meetings with stakeholders to track and record progress on current and future projects.
- Work with customers directly to understand business goals, challenges, and key performance indicators.
- Identify and facilitate opportunities for Jamf solutions to add additional value.
- Regularly recommend new and innovative ways to solve internal and external problems.
- Serve as a confident voice inside Jamf to advocate for customers and share use cases.
- 4-year / Bachelor's Degree (Preferred)
- A combination of relevant experience and education may be considered
- Preferred Certifications/Licensures: Jamf 100, Jamf 200, Jamf 300, Jamf 370, Jamf 400
- 2+ years of experience with macOS, iOS, and tvOS in a professional setting (required)
- Experience communicating technical topics to both technical and non-technical audiences (Required)
- 2+ years of experience with internal and external customers (Required)
- Proven ability providing successful outcomes to high touch and high value customers (Preferred)
- Experience working with customer relationship management tools and case management solutions (Gainsight/Salesforce) (preferred)
- Ability to engage with and establish trust and rapport with all levels of customers and employees
- Self-starter, energetic multi-tasker, highly motivated and team player
- Ability to interact effectively with co-workers in a result-driven culture
Jamf is a leading provider of Apple device management solutions. We empower organizations to simplify work by helping them manage and secure an Apple experience that end-users love and organizations trust.
We are a team of free-thinkers, can-doers, and problem-crushers who are passionate about helping customers empower their workforce to focus on their jobs, not the hassles of managing technology.
We have over 2,500 employees worldwide who are encouraged to bring their whole selves to work each and every day.
Join us in our mission to simplify work and make a real and meaningful impact for more than 70,000 global customers.
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