Technical Customer Success Manager

1 day ago


Little Ferry, New Jersey, United States Motorq Full time
{"title": "Technical Customer Success Manager", "content": "Unlock the Full Potential of Connected Car Data

Motorq is a leading API and machine learning analytics company for embedded OEM connected car data, creating game-changing value for customers seeking insights from vehicle data. We have built deep partnerships with automotive manufacturers and are processing over 1 million trip miles and 150 million data points per day.

The Role

We are seeking a Technical Customer Success Manager to join our team and own a portfolio of relationships with enterprise customers from a product and technical perspective. This role is responsible for delivering exceptional customer experiences during the integration/onboarding stage and ongoing.

Key Responsibilities
  • Understand customer needs, wants, and how to help them recognize and improve their return on investment
  • Lead problem-solving discovery, technical solution evaluation, and implementation
  • Define and manage technical integration/onboarding projects and plans
  • Drive regular sync meetings on product/technical topics with onboarded enterprise customers
  • Collaborate closely with colleagues in Sales/Account Management, Operations, Product, and Engineering to deliver feedback on process/product improvements
  • Develop and own internal cross-functional projects to improve customer service
  • Act as a thought leader, advising colleagues on product, sales, and marketing opportunities
Qualifications
  • Passionate about relationships and creating trusted and productive relationships with customers and internal partners
  • Ownership-oriented and self-managing, pushing projects forward to achieve or exceed committed goals
  • Customer-focused, examining every problem and opportunity from the perspective of all stakeholders
  • Problem solver, fulfilled and inspired by solving complex customer problems
  • Analytical, adept at generating insights from large data sets

We are looking for a motivated individual who is comfortable working with multiple internal communication styles across international timezones and offices. Experience working with software developers and/or data analysts/scientists is a plus. If you have a technical degree or comparable experience, we encourage you to apply.

", "lang_code": "en-US"}

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