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Enterprise Customer Success Manager
2 months ago
We're seeking a seasoned Customer Success Manager to lead our Enterprise team. This individual will be responsible for designing and implementing strategies to retain and grow our top-tier merchant base.
Key Responsibilities- Develop and execute customer success plans to drive growth and retention
- Collaborate with cross-functional teams to deliver best-in-class experiences to our merchants
- Lead a team of Sr. Customer Success Managers to achieve business objectives
- Track and measure key performance indicators (KPIs) to inform business decisions
- Communicate effectively with customers and stakeholders to ensure seamless execution
- 3-5 years of experience in customer success or account management
- Proven track record of driving growth and retention in Enterprise environments
- Strong leadership and team management skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
At Recharge, we offer a dynamic and supportive work environment, competitive compensation and benefits, and opportunities for professional growth and development.
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