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Enterprise Customer Success Strategist
2 months ago
At Atlan, we're committed to delivering exceptional customer experiences that drive value realization and adoption for our largest and most strategic customers. As our Enterprise Customer Success Manager, you'll be the face of our engagements with new customers, managing the end-to-end customer lifecycle from onboarding to renewals and expansion.
Your MissionYou'll be a trusted advisor, helping our customers understand the different contexts in which our product can be effectively used and conceptualizing new use cases and solutions. You'll build strong relationships with stakeholders inside our customers' organizations, from CXOs to data practitioners.
Key Responsibilities- Develop and execute customer success plans to drive value realization and adoption
- Provide strategic guidance and support to customers, helping them get the most out of our product
- Collaborate with our product team to incorporate customer feedback into our product roadmap
- Build and maintain strong relationships with customers and stakeholders
We're seeking a seasoned customer success professional with 5-7 years of experience in a technical customer success, solutions engineering, or similar role. You'll have a proven track record of working with enterprise and strategic customers, owning NRR, driving expansion, and increasing customer lifetime value.
We're a fast-growing startup that values user and customer delight. If you're passionate about delivering exceptional customer experiences and believe that customer success is a key driver of business growth, we'd love to hear from you.
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