Enterprise Customer Success Manager
1 day ago
Zencity is a mission-driven startup revolutionizing the way governments engage with their residents. Our community input and insights platform uses advanced NLP and ML algorithms to help government organizations make data-driven decisions. As a Senior Enterprise Customer Success Manager, you will be responsible for driving the customer journey and building impactful relationships with your own book of business.
Key Responsibilities- Provide thought partnership and guidance to executives and train/enable government junior staff
- Proactively deliver value to clients through strategic consulting and customer success initiatives
- Collaborate with internal resources to drive customer success and growth
- 7+ years of experience in customer success, strategic consulting, or similar roles
- Professional experience working with state and local government, specifically city & county leaders
- Strong relationship-building skills and ability to simplify complex technical products
- Availability to travel - 25%
Zencity is a global team of urban enthusiasts and data geeks working with over 300 cities. We're passionate about leveraging data and tech to work on real-world challenges and improve life in cities. If you're passionate about joining a growing and dynamic company, your place is with us.
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Enterprise Customer Success Manager
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