Customer Success Manager

1 day ago


Little Ferry, New Jersey, United States solo Full time
About the Role

The Customer Success Manager plays a pivotal role in helping companies unlock the full potential of Solo's innovative API and Service Mesh Management Platform. This individual will develop and execute successful partnerships with customers, ensuring they achieve their desired business outcomes through the effective adoption and scaling of Solo's products.

Key Responsibilities
  • Build and maintain strong relationships with key stakeholders and sponsors to ensure alignment with customer goals.
  • Develop tailored success plans that align with customer business objectives.
  • Drive adoption and minimize churn through a structured approach, ensuring regular touchpoints and guiding customers to value and success throughout the customer lifecycle.
  • Collaborate with Solo's field and engineering teams to coordinate and orchestrate activities that solve complex customer situations.
  • Communicate the benefits of Solo's products and recommend solutions that meet customer needs.
  • Manage multiple issues and coordinate resources to resolve customer challenges efficiently.
Requirements
  • 4+ years of experience in customer success or account management within the enterprise software industry.
  • Proven ability to lead business meetings with stakeholders at various levels.
  • Advanced skills in managing critical customer situations with professionalism, empathy, and compassion.
  • Self-motivated and adaptable, with a willingness to learn and adapt to Solo's products and related technologies.
What You'll Love About Solo

Solo fosters a culture of innovation, collaboration, and customer-centricity. Our unique engagement model enables us to quickly make customers successful and continue to work closely with them as their production environments grow.

Solo is an Equal Opportunity Employer, committed to diversity and inclusion. We welcome applicants from all backgrounds and will consider all qualified candidates for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status, and will not discriminate against individuals with disabilities.



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