Customer Success Manager, East
2 days ago
We're seeking a highly skilled Customer Success Manager to join our team at Webflow. As a key member of our Customer Success organization, you will be responsible for driving value for our Enterprise customers, ensuring their success with our products and services.
Key Responsibilities- Establish trusted advisor relationships with customers, understanding their unique goals and business processes.
- Work closely with customers to identify opportunities for growth and optimize their Webflow deployment.
- Provide expert guidance on product questions, complex use cases, and workflows.
- Conduct executive business reviews to assess progress and determine opportunities for deeper feature engagement.
- Collaborate with cross-functional teams to drive renewal outcomes and forecast customer success.
We're looking for a seasoned Customer Success professional with a consultative approach, strong communication skills, and a keen business sense. You should have prior experience in Customer Success or Account Management, preferably in a SaaS company or digital marketing agency.
What We OfferAt Webflow, we offer a competitive salary, equity ownership, and a comprehensive benefits package, including health insurance, parental leave, and professional development opportunities. We're committed to creating a diverse and inclusive work environment, and we welcome applications from candidates from all backgrounds.
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