Retail Customer Service Manager

7 days ago


Southfield, Michigan, United States Hired In Michigan Employment Agency Full time
Job Summary

We are seeking a highly skilled and experienced Retail Customer Service Manager to join our team at Hired In Michigan Employment Agency. As a key member of our team, you will be responsible for providing exceptional customer service, managing inventory, and ensuring a positive shopping experience for our customers.

Key Responsibilities
  • Customer Service: Provide excellent customer service by assisting customers with product information, answering questions, and resolving any issues in a professional and courteous manner.
  • Inventory Management: Manage inventory and stock shelves using pallet jacks or high-lows to ensure products are well-organized and replenished, meeting customer demand and minimizing stockouts.
  • Store Maintenance: Ensure the store layout is clean, safe, and visually appealing, maintaining a high level of customer satisfaction and store appearance.
  • Point of Sale Operations: Operate retail POS systems efficiently to complete customer transactions, handling cash, credit card payments, and other payment methods accurately and promptly.
  • Equipment Maintenance: Perform routine checks on equipment (pallet jacks, high-lows) to ensure they are functioning correctly, maintaining a high level of equipment reliability and minimizing downtime.
  • Delivery and Receiving: Assist with deliveries, including receiving, unpacking, and storing inventory, ensuring accurate and timely receipt of merchandise.
Qualifications
  • Experience: Previous experience in a customer service role, ideally in a retail environment, with a proven track record of providing exceptional customer service and resolving customer complaints.
  • Technical Skills: Must have hands-on experience operating a pallet jack or high-low (certification preferred but not required), with the ability to learn and adapt to new equipment and technology.
  • Physical Requirements: Ability to lift and move inventory (up to 50 lbs), stock shelves, and stand for extended periods, with a high level of physical stamina and endurance.
  • Communication and Problem-Solving Skills: Strong communication and problem-solving skills, with the ability to work effectively in a fast-paced environment and resolve customer complaints in a professional and courteous manner.
  • Teamwork and Adaptability: Ability to multitask and stay organized in a fast-paced environment, with a high level of teamwork and adaptability, working effectively with colleagues and management to achieve business objectives.


  • Southfield, Michigan, United States Hired In Michigan Employment Agency Full time

    Job SummaryWe are seeking a highly skilled and experienced Retail Customer Service Manager to join our team at Hired In Michigan Employment Agency. As a key member of our team, you will be responsible for providing exceptional customer service, managing inventory, and ensuring a positive shopping experience for our customers.Key ResponsibilitiesCustomer...


  • Southfield, Michigan, United States Victra Full time

    About the RoleVictra, an Exclusive Retailer for Total by Verizon, is seeking a highly motivated and experienced Total Store Leader to join our team. As a Total Store Leader, you will be responsible for creating a dynamic and engaging work environment that fosters high performance and exceptional customer experiences.Key ResponsibilitiesLead and develop a...


  • Southfield, Michigan, United States Miindia Full time

    Position Title: Retail Sales AssociateJob Category: SalesBusiness Type: RetailContact Information: MiindiaJob Location: MichiganEmployment Type: Direct HireWe are seeking a dedicated Retail Sales Associate to join our team. This role involves engaging with customers and providing exceptional service in a fast-paced retail environment. Key responsibilities...


  • Southfield, Michigan, United States Michigan First Credit Union Full time

    About the RoleWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Michigan First Credit Union. As a key member of our 24/7 Call Center, you will be responsible for delivering exceptional service to our members, resolving their inquiries and issues in a timely and professional manner.Key...


  • Southfield, Michigan, United States Meijer Full time

    About the Role:We are seeking a highly skilled and customer-focused individual to join our team as a Cashier at Meijer. As a Cashier, you will play a critical role in providing exceptional customer service and creating a positive shopping experience for our customers.Key Responsibilities:Utilize technology to complete activities and tasks efficiently.Create...


  • Southfield, Michigan, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused Retail Sales Associate to join our team at Sherwin-Williams. As a Retail Sales Associate, you will play a critical role in delivering exceptional customer service and driving sales growth in our retail stores.Key ResponsibilitiesCustomer Service: Provide excellent customer service by...


  • Southfield, Michigan, United States Miindia Full time

    Position Title: Retail Sales AssociateAd ID: Views Category:SalesSales - MiscellaneousContact Information:Inquiries to be directed to the hiring manager.Job Location:StatewideEmployment Type:Direct HireWe are seeking a dedicated Retail Sales Associate to join our team. This role involves engaging with customers and providing exceptional service in a...


  • Southfield, Michigan, United States Great Lakes Ace Hardware Full time

    Job SummaryThis is a part-time sales associate position located at a retail store. The primary responsibilities of this role are to provide exceptional customer service, generate sales, merchandise products, and support the store management team.Key ResponsibilitiesProvide outstanding customer service by greeting customers, answering questions, and assisting...


  • Southfield, Michigan, United States The Sherwin-Williams Company Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Associate at The Sherwin-Williams Company. As a key member of our store team, you will play a critical role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesCustomer Service: Provide outstanding customer...


  • Southfield, Michigan, United States The Sherwin-Williams Company Full time

    About the RoleThis is an exciting opportunity to join The Sherwin-Williams Company as a Store Associate. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and driving sales growth.Key ResponsibilitiesCustomer Service: Provide top-notch service to customers, answering their questions and recommending...


  • Southfield, Michigan, United States Michaels Stores Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Store Environment Team Member to join our team at Michaels Stores. As a Store Environment Team Member, you will be responsible for maintaining a high standard of overall look and feel of the store, including maintaining store cleanliness and recovery standards to deliver our Brand Promises.Key...

  • Retail Credit Analyst

    4 weeks ago


    Southfield, Michigan, United States TD Bank Group Full time

    Work Location: United States of America Hours: 40 Pay Details: $ $26.25 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. The included salary range for this role takes into account multiple factors that are considered in making compensation decisions. The base pay actually offered may vary based upon...


  • Southfield, Michigan, United States Comcast Full time

    Job SummaryAs a key member of the Comcast sales team, the Account Executive, Market Retail Specialist will be responsible for developing and maintaining a portfolio of local clients and agencies who purchase advertising space or other media services to achieve established annual sales goals.Core ResponsibilitiesAnalyze market trends and develop targeted...


  • Southfield, Michigan, United States Gordon Food Service Full time

    About Gordon Food ServiceGordon Food Service is a leading provider of food and supplies to small food service operators, families, non-profit organizations, caterers, and more. Our 170+ stores offer a wide range of products and services to meet the needs of our customers.Job SummaryWe are seeking a highly motivated and customer-focused Full Time Store...


  • Southfield, Michigan, United States Guardian Alarm Full time

    Job Summary:The Customer Care Specialist will play a vital role in ensuring the highest level of customer satisfaction by providing exceptional support and resolving issues in a timely and professional manner.Key Responsibilities:Interact with customers to provide support and information on Guardian's products and solutions, ensuring a seamless and...


  • Southfield, Michigan, United States Rapid Mortgage Funding Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Rapid Mortgage Funding. As a key member of our organization, you will play a vital role in providing exceptional service to our clients and supporting the growth of our dynamic and fast-paced mortgage company.Key ResponsibilitiesClient Communication: Handle...


  • Southfield, Michigan, United States MSC Industrial Direct Full time

    Job Summary:We are seeking a highly skilled and customer-focused Customer Care Support Representative to join our team at MSC Industrial Supply. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Assist customers with product...


  • Southfield, Michigan, United States Atrium Hospitality Full time

    Job Summary:We are seeking a highly motivated and customer-focused Front Desk Clerk to join our team at Atrium Hospitality. As a key member of our front office team, you will be responsible for providing exceptional service to our guests and ensuring a seamless check-in and check-out experience.Key Responsibilities:Provide warm and welcoming service to...


  • Southfield, Michigan, United States Tamaroff Motors Full time

    Job OverviewPosition SummaryTamaroff Motors is seeking a dedicated and enthusiastic BDC Representative to enhance our customer engagement efforts. This role is pivotal in managing customer interactions regarding vehicle sales and services, ensuring a high level of satisfaction and support.Compensation & BenefitsAttractive hourly wage of $15 plus commission,...


  • Southfield, Michigan, United States Belle Tire Full time

    The Tire Service Operations Supervisor is an enthusiastic, customer-oriented role responsible for overseeing the daily functions of a dynamic tire and automotive service center. This position offers a pathway for personal and professional development within the tire and automotive sector. Position Overview: Key Responsibilities: Act as a brand...