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Customer Service Representative

2 months ago

Southfield, Michigan, United States Guardian Alarm Full time

Job Summary:

The Customer Care Specialist will play a vital role in ensuring the highest level of customer satisfaction by providing exceptional support and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Interact with customers to provide support and information on Guardian's products and solutions, ensuring a seamless and personalized experience.
  • Utilize problem-solving skills to resolve customer complaints and concerns, escalating issues to senior team members as needed.
  • Maintain accurate records of customer interactions, including inquiries, complaints, and comments, in the company's customer relationship management system.
  • Stay up-to-date on Guardian's products and solutions, using this knowledge to answer customer inquiries and provide expert advice.
  • Diagnose and troubleshoot customer system problems, creating service tickets as necessary to ensure prompt resolution.
  • Collaborate with internal teams to resolve complex customer issues, ensuring a unified and customer-centric approach.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Service-oriented mindset, with a focus on delivering exceptional customer experiences.
  • Proficiency in computer software and systems, with a willingness to learn new technologies.
  • Knowledge of Guardian's products and solutions, or the ability to quickly acquire this knowledge.
  • Ability to work in a fast-paced, dynamic environment, with a focus on meeting customer needs and expectations.
  • High School Diploma or equivalent required; some college education preferred.
  • 1-2 years of customer service experience, with a proven track record of delivering exceptional results.

Guardian Alarm:

Guardian Alarm is a leading provider of security solutions, dedicated to protecting people and property through innovative technology and exceptional customer service.