MSP/Vendor Operations Program Manager

3 days ago


Mountain View, California, United States US Tech Solutions Full time
Job Description:

US Tech Solutions is seeking a highly skilled MSP/Vendor Operations Program Manager to drive outcomes for vendor performance on a specific project. The ideal candidate will monitor work product quality and volume, measure and monitor vendor strategy, and support the implementation of new vendor management initiatives.

Key Responsibilities:
  • Create or maintain SOPs, process maps, workflow documentation, help resources, and relevant training and certification programs.
  • Optimize vendor productivity through effective forecasting and scheduling.
  • Build new services and capabilities to improve vendor outcomes using novel Training & Transition methodology.
  • Work closely with Quality Specialists or vendors to ensure SLAs are met.
  • Define and promote a clear escalation process for product-specific queries and issues.
  • Manage invoices and POs, including approvals and vendor compliance.
  • Monitor budgets and forecasts, discussing potential over-spend or under-spend with stakeholders.
  • Set targets and track vendor performance trends.
  • Deliver business reviews summarizing vendor performance and exchanging feedback on scaling strategy.
  • Drive quality performance management through QA insights and collection from vendors.
Requirements:
  • Ability to evaluate offers and perform operational capacity analysis.
  • Knowledge of ways to measure, analyse, and manage vendor performance to cut costs and drive continuous improvement.
  • Ability to understand stakeholder needs and develop domain-specific technical knowledge.
  • Knowledge of project planning methodology and business operations management.
  • Ability to partner with stakeholders and influence vendor performance.
Education:

Bachelor's Degree

About US Tech Solutions:

We are a global staff augmentation firm providing talent on-demand and total workforce solutions. Learn more about us at our website.

US Tech Solutions is an Equal Opportunity Employer. We welcome qualified applicants from diverse backgrounds and offer a fair and inclusive hiring process.



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