Customer Service Assistant Manager
23 hours ago
At Food Lion, we are seeking a highly skilled and motivated Customer Service Assistant Manager to join our team. As a key member of our store operations team, you will be responsible for providing exceptional customer service, leading and managing a team, and driving sales growth.
Key Responsibilities:- Support the management and duties of store operations to meet financial and sales goals
- Build associate and customer relations and promote a strong culture in support of Food Lion Strategy
- Manage all Front End operations, including Service Center, Self-Checkout, and Food Lion To-Go, if applicable
- Hire, train, and develop associates to meet department needs
- Supervise the performance of all duties and responsibilities of department associates
- Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy, and Culture
- Support the achievement of budgeted financials, operating results, and Food Lion To-Go KPIs
- Ability to lead and manage a team
- Excellent interpersonal, organizational, communication, and customer service skills
- Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes, and resolving grievances
- Ability and willingness to learn multiple tasks and technical requirements of the job
- Ability to use technical information to solve problems
- Must meet minimum age requirements to perform specific job functions
- Must be able to meet the physical requirements of the position, with or without reasonable accommodations
- Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a "Certified Food Safety Manager" or will be required to attend company-provided training and have the ability to achieve accreditation within the first 90 days of employment
- Ability to use computers, smart devices, and other communication systems required to perform job functions
- Ability to use hand-held computers for orders, mark downs, scan outs, and inventory
- Stand 100% of the time, frequently walk short distances
- Ability to push or pull up to 2000 pounds using a pallet jack or float
- Continuously, 25 lbs; frequently, and approximately 100 lbs
- Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
- Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level
- Meet established volume activity standards for the position
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
- Have sufficient visual ability to check invoices, dates, and other written documents
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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